LGO Individual Decisions

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about a dropped kerb because there is insufficient evidence of fault by the Council and because part of the complaint is late.

Summary: We will not investigate Mr X’s complaint about the Council’s investigation into a safeguarding incident. This is because the injustice is not sufficient to warrant an investigation.

Summary: We will not investigate this complaint about how the Council dealt with Miss X’s complaints. The substantive matters in the complaints are closely linked to matters concerning the care of children which are or have recently been subject to court action. We are legally prevented from investigating these matters.

Summary: We will not investigate this complaint about the Council not providing financial support for a young person who declined to leave a supported living placement, which Miss X said led to her organisation incurring a significant financial cost. There is not enough evidence of fault in the Council declining to pay Miss X’s organisation to warrant investigation.

Summary: We cannot investigate this complaint about the assessment of Mr X’s children. This is because the law prevents us from investigating things that have been considered in court.

Summary: We will not investigate this complaint about the Council’s determination of a planning application for a House in Multiple Occupation (HMO), and its handling of the associated planning enforcement case. There is insufficient evidence of fault affecting the planning outcome or causing the complainant a significant injustice, and we cannot achieve the outcome she is seeking.

Summary: We will not investigate Mr X’s complaint about a Council refusal to grant permission for work on a tree which has a Tree Preservation Order as he has appealed to the Planning Inspector.

Summary: We will not investigate this complaint about a claim that the Council has breached the terms of a bond agreement which Mr X signed with it in 2023. It is reasonable from Mr X to seek a remedy in the courts if he believes the private agreement was breached.

Summary: Mr X complained about the way the Council dealt with his tenant’s homelessness application following the service of a section 21 notice. We have not found fault by the Council in the way it considered the Homelessness Code of Guidance. We have found fault by the Council, causing injustice, in its communication failures and poor complaint handling. The Council has agreed to remedy this injustice by apologising to Mr X, making a payment to reflect the upset caused, and service improvements.

Summary: We will not investigate this complaint about a penalty charge notice as it was reasonable to expect the registered keeper of the vehicle to appeal it to London Tribunals.

Summary: We will not investigate Mr X’s complaint about the Council denying liability for tree and wall maintenance in a closed churchyard. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mr X to go to court to decide liability.

Summary: We will not investigate this complaint about the Council ending its homelessness duty. It is more appropriate for the statutory review procedure to decide this point.

Summary: We cannot investigate Miss Y’s complaint that the Council failed to provide her son, Mr B, with suitable education, special educational needs provision and school transport. This is because these matters are all closely linked to a SEND Tribunal decision.

Summary: We have discontinued our investigation into Miss X’s complaint about how the Council refused services to her disabled son. An independent investigation has already found no fault in what the Council did. It is unlikely that further investigation of the same issue would lead to a different outcome for Miss X.

Summary: We will not investigate Mr X’s complaint about parking enforcement, because some of the complaint is late and there are no good reasons it could not have been made sooner. Of the remainder of Mr X’s complaint, the Council gave Mr X an explanation and any further investigation would likely not lead to a different outcome. In any case there is no significant injustice.

Summary: We will not investigate this complaint about a dropped kerb because we could not add to any previous investigation by the organisation, further investigation would not lead to a different outcome and we cannot achieve the outcome someone wants.

Summary: We will not investigate this complaint about the Council’s decision to close the complainant’s application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about a recent Child Protection Conference. It is unlikely we could add anything to the Council’s response. We will not investigate Miss X’s concerns about the Council’s involvement with her family over the last five years. These issues are late and there is no good reason we should now look at them.

Summary: Mr X complains the Council has failed to provide his son, Y, with suitable alternative education and the content of his Education, Health and Care Plan since January 2022. Mr X says this has caused Y and his family distress and Y has missed out on his education. Mr X wants the Council to put a plan in place to allow Y to receive an appropriate education and return to school. We have found fault in the actions of the Council for delays in putting place Section 19 provision and responding to Mr X’s complaint. The Council has already apologised for this so we have not recommended any rem

Summary: We will not investigate this complaint that the Council has been at fault in its response to the complainant’s daughter’s needs and his subsequent complaint. This is because investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty when Miss X refused a final offer of accommodation. It was reasonable for her to ask for a statutory review of the Council’s decision.

Summary: Mrs X complains the Council have unfairly dealt with reports of items in the front garden of her property under Section 215 of the Town and Country Planning Act. Mrs X says this has caused her a great deal of distress. We have discontinued investigating this complaint as Ms X has the right to appeal the notice the Council has issued to court.

Summary: X complained about the Council’s decision to end its investigation into health and safety matters on the site next to X’s home. We found no fault in the way the Council made its decision.

Summary: We will not investigate Ms X’s complaint about the Council’s decision to remove her from its housing register. There is insufficient evidence of fault to warrant an investigation.