LGO Individual Decisions

Summary: We will not investigate this complaint about housing benefit payments because the complaint is out of time.

Summary: The Council failed to provide Miss X homelessness accommodation when it should have done and when it did house Miss X, the accommodation was unsuitable. This meant Miss X accrued debt she should not have and has remained in accommodation which does not meet her needs as a Disabled person. Other fault by the Council caused Miss X avoidable frustration and uncertainty. The Council will apologise to Miss X, make a symbolic payment and take action to prevent similar fault in future.

Summary: We will not investigate this complaint about the conduct of the Council’s parking enforcement officers. This is because we cannot achieve the outcome he wants. He also does not have consent to complain on behalf of others.

Summary: Ms X complained that the Council did not act in good time when she was homeless. There was no fault by the Council. It considered its duties properly, and it helped her find accommodation during the relief duty period. There was no significant or avoidable delay by the Council.

Summary: We will not investigate this complaint about the Council’s delays in responding to a service request and complaint. This is because further investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about poor communication about adult social care fees. We are satisfied with the actions the Council has taken, and it is unlikely we would achieve anything further. The Council has accepted fault, apologised, and waived care fees.

Summary: We will not investigate this complaint about the suitability of temporary accommodation provided by the Council because it is late. There are no good reasons to apply our discretion to investigate the issue now.

Summary: Mrs D complains the Council failed to require assessments as part of the planning application process. I have not found fault by the Council; it acted in line with its policies and procedures.

Summary: We will not investigate Mr X’s complaint about a Fixed Penalty Notice as we could not achieve more than what the Council is doing.

this complaint about the Council’s decision on a homelessness application and its ending of temporary accommodation provision. It was reasonable for Ms X to use the review/appeals procedure provided by the homeless legislation to challenge the Council’s decision.

Summary: The Council was not at fault for how it handled Mrs X’s application for a disabled parking badge. It considered the information available, processed the application and appeal in accordance with the government’s best practice guidance and made a decision which, in the circumstances, was not obviously unreasonable. As there was no procedural fault in how the Council dealt with Mrs X’s application and appeal, we cannot question its decision.

Summary: We will not investigate this complaint about the Council’s decision to end its housing duty to Miss X. This is because Miss X has a right of review of the Council’s decision, it would be reasonable for her to use it.

Summary: Mr X complained the Council accepted his daughter, Y, for school transport, but made him arrange it and escort her. He said he did not agree to this. Mr X said this impacted him financially and affected his mental health. There was fault in the way the Council required Mr X to have a personal travel budget and required him to escort Y. This frustrated and distressed Mr X. The Council should apologise, make a financial payment and provide transport and an escort for Y.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness application. This is because further investigation would not lead to a different outcome.

Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her homelessness application. This is because the Council has agreed to apologise to Mrs X, pay her £300 and progress her current homelessness application without further delay. Therefore, an investigation by us would not be proportionate.

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault and where fault may have occurred, we are satisfied with the actions already taken by the Council.

Summary: The Council delayed assessing Mrs Y’s contribution to her care charges which resulted in a large debt accruing. It sent an inaccurate letter stating she was to pay the full cost due to her level of savings which caused her distress. It also delayed responding to her daughter, Ms X’s, complaint which caused frustration. The Council has agreed to apologise, make payments and offer a repayment plan to acknowledge the impact of its fault. It will also review its procedures to ensure it follows up financial assessments and that letters accurately reflect the situation.

Summary: We will not investigate Mrs Y’s complaint about the suitability of temporary accommodation arranged by the Council over a ten-year period and the removal of her ability to bid on properties in 2020. This is because the complaint is late. There is no evidence to suggest that Mrs Y could not have complained to us sooner.

Summary: We will not investigate this complaint about the Council carrying out a care assessment. There is not enough evidence of fault by the Council to warrant our further involvement.

Summary: Mr X complained about Mr Y’s care charges. Mr X said Mr Y was caused distress by a large, unexpected bill. We find the Council at fault for not recording its decision making or acting on Mr X’s request for the care hours to be reduced. The Council has agreed to apologise and waive the charges.

Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about her son’s care. This is because the complaint relates to matters which have been considered and decided in court.

Summary: The Council was at fault for delay providing Ms X and her children temporary accommodation, failing to consider its main housing duty, and giving Ms X insufficient time to consider an offer. This meant a delay in Ms X moving back to the area where her support network was, and it disrupted her children’s education. The Council will apologise and make a payment to remedy the injustice.

Summary: We will not investigate Miss X’s complaint about the Council’s pursuit of Council Tax arrears. It is reasonable to expect Miss X to appeal to the Valuation Tribunal any liability disagreement. It is unlikely we will achieve a significantly different remedy than the Council has provided for the recovery action it accepts it should not have taken.

Summary: Ms X complained the Council failed to provide some Speech and Language Therapy set out in her child’s Education, Health and Care plan. We found the Council at fault, which caused Ms X injustice. The Council should make a payment and apologise to Ms X.

Summary: We will not investigate this complaint about a penalty charge notice. There is because there is insufficient evidence of fault or significant injustice to warrant further investigation.