LGO Individual Decisions

Summary: We will not investigate Ms X’s complaint about how the Council secured provision for her child. The Council upheld Ms X’s main complaint and took steps to remedy her injustice. There are no wider public interest remaining that would justify an investigation.

Summary: We will not investigate this complaint about parking permit charges because there is not enough evidence of fault to justify investigation.

Summary: We will not investigate this complaint about the Council’s housing benefit and discretionary housing payment decisions. This is because Ms X has appealed to a Tribunal. There is not enough evidence of fault by the Council regarding its consideration of the DHP claim. We cannot investigate complaints about the management of social housing.

Summary: We will not investigate this complaint about the Council’s handling of a disrepair issue at Ms X’s privately rented accommodation as there is insufficient remaining injustice caused to her from the alleged Council fault and we can achieve no meaningful outcome.

Summary: We will not investigate this complaint about parking permit prices because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about council tax arrears and enforcement following a liability order. This is

Summary: We will not investigate this complaint about the Council not repairing a streetlight on his road. This is because the matter has not caused Mr X significant injustice and it is unlikely investigation would achieve any worthwhile outcome for Mr X.

Summary: We cannot investigate this complaint about Mrs Y’s case being taken to the Court of Protection for a decision about her mental capacity and best interests. The law prevents us investigating matters that are being considered in court.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.

Summary: Mr X disagreed with the Council’s summary of his complaint. He asked us to investigate instead. We will not investigate Mr X’s complaint because the Council is willing to investigate and there is no evidence of fault in its complaint handling to justify our involvement.

Summary: Miss N complains about having received a fixed penalty notice for placing her rubbish out too early. We have ended our investigation as the Council has voided the notice.

Summary: We will not investigate this complaint about the start of court action and documents sent to an old address.

Summary: We will not investigate this complaint about the enforcement of housing conditions in a privately rented property and inadequate support during an eviction. This is because the complaint is late.

Summary: The Council missed an opportunity to direct Mr X’s correspondence to the correct statutory review process, failed to issue a meaningful complaint response, and provided inaccurate signposting to the Housing Ombudsman. These faults caused avoidable confusion and denied Mr X a fair opportunity to have the decision reviewed. The Council has accepted our recommendations.

Summary: We will not investigate this complaint about the Council’s handling of a business rates account. This is because there is no significant outstanding injustice to warrant an investigation.

. The law prevents us from investigating anything that is or has been the subject of court proceedings

Summary: Ms X complained the Council failed to meet her assessed care needs. The Council delayed assessing Ms X’s needs, delayed setting up the direct payments and failed to provide interim care impacting Ms X’s health and wellbeing. A symbolic payment is agreed.

Summary: Mr X complained the Council breached its local plan policies when it considered and granted planning permission for his neighbour’s development. Mr X said as a result, the development has significantly reduced his property amenity and lessened its value. There was no fault by the Council in how it considered and made its decision to grant planning permission for Mr X’s neighbour’s development.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing application. She says she has waited over the Council’s published estimated waiting time for a property. This is because there is not enough evidence of fault by the Council to justify an investigation.

Summary: We will not investigate this complaint about the Council’s safeguarding enquiry after an incident involving day centre staff. There is insufficient evidence of fault in the Council’s decision not to progress to formal enquiries, and insufficient evidence any fault by the Council in other areas caused a significant injustice.

Summary: We cannot investigate Mr B’s complaint about the Council failing to maintain and repair a boundary wall at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.

Summary: We will not investigate this complaint about enforcement action by bailiffs because the complaint is late without good reason to exercise discretion to investigate it now.

Summary: We will not investigate this complaint about enforcement agents because the complaint is late without good reason to exercise discretion to investigate it now.

Summary: We will not investigate Mr X’s complaint about allegations of abuse towards his son. This is because the matters could reasonably be mentioned in court proceedings, and the complaint has been made late.