LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s failure to respond to Mrs X’s representations against a penalty charge notice. This is because it would be reasonable for Mrs X to apply to the Traffic Enforcement Centre to make a late witness statement/statutory declaration.

Summary: Ms B complained an NHS Trust and a Council were wrong to decide her father was not eligible for reablement care when he left hospital. She also complained that they did not involve the family adequately in the discharge process. We have not found fault in how the organisations made their decisions or how they involved the family. However, we have found fault in how the organisations handled Ms B’s complaint. We have asked the Trust and the Council to apologise for the impact this had.

Summary: Miss X complained the Council failed to offer her interim accommodation when it accepted the relief duty to her. She also complained it did not offer her interim accommodation while it considered a suitability review of a final offer of accommodation it made to her. We found fault by the Council on the matters we investigated. The Council agreed to apologise to Miss X and make her a symbolic payment in recognition of the injustice caused to her and her family.

this complaint about the Council’s decision on a homelessness application. It was reasonable for Ms X to use the review/appeal procedure under the homelessness legislation to challenge the Council’s decision.

Summary: We will not investigate the complaints about the content of an Education, Health and Care Plan, the process the Council used to create it, or delays in the assessment. This is because Mrs X has used her right of appeal to the First-tier Tribunal (SEND) about these matters and the remaining complaints are late.

Summary: We will not investigate Mr X’s complaint about the Council’s enforcement of a Penalty Charge Notice. There is not enough evidence of fault by the Council to justify our involvement. In addition, Mr X has used his right to ask the court to consider this case which places the matter outside our remit.

Summary: We will not investigate this complaint about leaves, litter, dumped furniture and groups of teenagers hanging around a service road for local shops. The alleged faults have not caused a significant enough injustice.

Summary: We will not investigate this complaint about a moving traffic penalty charge notice as it is reasonable to expect the complainant to have used their appeal right to the independent tribunal.

Summary: We cannot investigate this complaint about a Penalty Charge Notice because the complainant appealed to the tribunal.

Summary: We will not investigate this complaint about the Council’s decision on Mr X’s homeless application. This is because it would have been reasonable to expect Mr X to use his right of review.

Summary: We will not investigate this complaint about We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: On behalf of Miss X, Ms D complained the Council failed to offer Miss X suitable interim accommodation after accepting she had a priority need. The Council said Miss X owed rent for the interim accommodation, but Ms D said Miss X had never accepted or stayed at the property. Ms D also said the Council failed to provide temporary accommodation for Ms D when it accepted the main housing duty and communicated poorly. We have not found the Council at fault for offering unsuitable interim accommodation. We have found the Council at fault for not terminating the interim accommodation sooner

Summary: We will not investigate this complaint about a Penalty Charge Notice (PCN). As Mr X appealed to London Tribunals, the matter is no longer within our remit.

Summary: We cannot investigate Mr X’s complaint about a Penalty Charge Notice that was issued by the Council. This is because Mr X has already appealed to a tribunal.

Summary: We will not investigate Mr X’s complaint that his van was damaged at a recycling centre despite him warning Council staff that his van was too large to go through the non-trade lane. This is because it is reasonable for Mr X to pursue his compensation claim at court.

Summary: Mrs X complained the Council failed to secure a school placement for her son. She adds it failed to provide her son with an education and the specialist provision in his Education, Health and Care Plan since they moved to the area in December 2023. We find the Council at fault for how it handled Mrs X’s son’s education and specialist provision when they moved to the area. This caused Mrs X upset and frustration, and her son lost out on an education and specialist provision. In response to our enquiries, the Council proposed apologising to Mrs X. It also proposed making payments to Mrs

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.

Summary: We will not investigate this complaint about the Council’s review of Miss X’s homelessness case decision. It was reasonable for her to challenge the decision by appealing to the County Court if she disagreed.

Summary: We will not investigate Ms X’s complaint that the Council did not refund a council tax payment she made in error. This is because there is insufficient evidence of fault and it is unlikely investigation would achieve significantly more for Ms X as the Council has now refunded the payment.

Summary: We will not investigate Mr X’s complaint about the Council’s actions following his vehicle blocking a driveway. This is

Summary: We will not investigate Mr X’s complaint that the Council should reimburse his legal fees. This is because the courts are better placed to consider this matter.

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to renew her relative, Mr Y’s Blue Badge. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify for a disabled persons’ freedom pass. This is because there is insufficient evidence of fault by the Council.