LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s refusal to accept liability for damage to a property from tree roots and defective foundations constructed when it was Council-owned. Mr X is a private owner and this is a civil matter which can only be determined by the courts if no liability accepted under his insurance claim.

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s application for a discretionary housing payment. This is because any injustice is not significant enough to justify our involvement.

Summary: Ms X complained on behalf of Ms Y and Mr Z about the Council’s handling of a reassessment of Ms Y’s care needs. We find no fault in the Council’s decision not to fund 24-hour care. However, we find fault in the significant delays in completing the reassessment and in providing assistive technology. As a result, Mr Z had to continue caring for Ms Y longer than he wished, causing him avoidable distress, uncertainty, and risk of harm. The Council has agreed to apologise, make a payment to Ms Y and Mr Z, arrange for the outstanding assistive technology to be installed, and assign a named

Summary: Ms Y complains the Council, Care Provider and ICB failed to assess her mother for NHS Continuing Healthcare. We will not investigate the complaint because we cannot achieve the outcome Ms Y wants and parts of the complaint are premature.

Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice for an alleged parking contravention. This is because Mr B appealed to London Tribunals.

Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because it is too early to consider the issue Mr B complains about.

Summary: Ms X complained the Council failed to provide her child, Z, the special educational provision set out in his Education, Health and Care Plan. We find the Council at fault for a delay in issuing the final amended Education, Health and Care Plan following an annual review. This caused Z and Ms X frustration. The Council has agreed to apologise to remedy the injustice caused.

Summary: We will not investigate Miss X’s complaint about the Council giving her inaccurate information about her council tax. This is because it is reasonable to expect her to appeal to the Valuation Tribunal.

Summary: Miss Y complained the Council failed to carry out action it agreed to take following our final decision of 9 January 2024 on her previous complaint to us. We have found fault, causing injustice, by the Council in failing to move Miss Y

Summary: We will not investigate this complaint about the Council’s monitoring of traffic following a road re-design. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council seizing Mr X’s business goods. The law prevents us considering some points. Other points are too closely related to matters raised in ongoing court proceedings.

Summary: We will not investigate this complaint that the amount of a council tax credit is wrong. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Miss X’s complaint the Council took too long to find her permanent accommodation after she became homeless. There is not enough evidence of fault to justify our involvement. However, we have upheld this complaint because the Council did not treat her complaint as a suitability review request. The Council has agreed to resolve the complaint early and provide a proportionate remedy for any injustice caused to Miss X.

Summary: We will not investigate this complaint about fees the Council’s enforcement agents charged when collecting a council tax debt. This is because most of the complaint is late and there are no good reasons to investigate it now. For the more recent events, there is insufficient evidence of fault.

Summary: We will not investigate this complaint about the Council’s refusal to remove a tree which caused the complaint to suffer a fall. This is because we are unlikely to add to the Council’s investigation or achieve the outcome requested.

Summary: We will not investigate this complaint about a housing benefit overpayment because there is a right of appeal to a tribunal.

Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.

Summary: Mr X complained about the Council’s handling of his housing register application. We found fault by the Council because it took too long to process his housing application and did not explain why it deactivated his application. The Council agreed to apologise to Mr X for the uncertainty caused to him by the delay. We did not find fault in any other part of its handling of Mr X’s housing register application.

Summary: We will not investigate this complaint about the Council issuing penalty charge notices (PCNs) to the holder of a blue disability badge. It was reasonable for Mr X to appeal to the London Tribunals about the issuing of the PCNs. Mr X also complained about the Council’s failure to consider the provisions of the Equality Act 2010. There is not enough evidence the Council failed to consider his requirements under the Public Sector Equality Duty and only the courts can determine if the provisions of the Act were breached.

Summary: Mr X complained about the way the Council dealt with his housing register application and requests for homelessness assistance. We have found fault, causing injustice by the Council in failing to: communicate properly with Mr X; and properly consider all the medical information provided in May 2024. The Council has agreed to remedy the injustice by apologising and making a payment to Mr X to reflect the upset, frustration and uncertainty caused.

Summary: We will not investigate Miss X’s complaint about the allocated social worker’s handling of her child’s case. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the case is subject to ongoing court proceedings.

Summary: We will not investigate this complaint about the Council’s decision to use an Attachment of Earnings Order to collect council tax arrears. This is because it is a late complaint.

Summary: Miss X complained the Council failed to properly consider the evidence and her son’s needs when it decided he met the Universal Plus short breaks criteria. We do not find fault with the Council’s decision making.

Summary: We will not investigate this complaint about outstanding school fees. There is not enough evidence of fault, and some matters are too closely linked to matters considered by the tribunal.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application from November 2023 because there is insufficient injustice caused to justify our involvement.