LGO Individual Decisions

33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.

33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Clear

Showing 199 results matching "London Tribunals"

Transport for London (25-016-288)
Transport And Highways Other
Decision date: 22 Oct 2025 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged road charging scheme contravention. This is because it was reasonable for Mr B to make formal representations, and if needed, appeal to London Tribunals.
Transport for London (25-007-582)
Transport And Highways Other
Decision date: 20 Oct 2025 · Transport for London
Subject: Parking And Other Penalties
Summary: We cannot investigate this complaint about a Penalty Charge Notice. Mr X used his statutory right of appeal to London Tribunals, and there is insufficient evidence of fault in the peripheral matters to warrant investigation by the Ombudsman.
Transport for London (25-009-101)
Transport And Highways Other
Decision date: 16 Oct 2025 · Transport for London
Subject: Parking And Other Penalties
Summary: We cannot investigate this complaint about a penalty charge notice. This is because Mrs X has used her right of appeal to London Tribunals.
London Borough of Islington (25-014-104)
Transport And Highways Other
Decision date: 8 Oct 2025 · Islington Council
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice for an alleged parking contravention. This is because Mr B appealed to London Tribunals.
London Borough of Newham (25-008-241)
Transport And Highways Other
Decision date: 7 Oct 2025 · Newham Council
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
London Borough of Southwark (25-013-414)
Transport And Highways Other
Decision date: 1 Oct 2025 · Southwark Council
Subject: Parking And Other Penalties
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals.
Transport for London (25-007-382)
Transport And Highways Other
Decision date: 1 Oct 2025 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice because Mrs Y has already appealed to the London Tribunals about the same matter and there is not enough evidence of fault to justify investigation.
London Borough of Croydon (25-006-141)
Transport And Highways Other
Decision date: 28 Sep 2025 · London Borough of Croydon
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Mr X to appeal to the Traffic Enforcement Centre and the London Tribunals.
London Borough of Bexley (25-007-297)
Transport And Highways Other
Decision date: 24 Sep 2025 · Bexley Council
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr X’s complaint about the Council’s handling of a Penalty Charge Notice because Mr X has used his right of appeal to London Tribunals. We will not investigate his concerns about the Council’s failure to accept the Tribunal’s decision as there is not enough evidence of fault and the issue does not cause him significant injustice.
Transport for London (25-007-613)
Transport And Highways Other
Decision date: 24 Sep 2025 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
London Borough of Southwark (25-013-005)
Transport And Highways Other
Decision date: 22 Sep 2025 · Southwark Council
Subject: Parking And Other Penalties
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged moving traffic contravention. This is because Mr B appealed to London Tribunals which found the contravention took place. And, the Council considered Mr B’s mitigating circumstances when it responded to his representations.
London Borough of Hammersmith & Fulham (25-012-355)
Transport And Highways Other
Decision date: 22 Sep 2025
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.
Transport for London (25-013-577)
Transport And Highways Other
Decision date: 22 Sep 2025 · Transport for London
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.
London Borough of Lambeth (25-012-401)
Transport And Highways Other
Decision date: 22 Sep 2025 · London Borough of Lambeth
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.
London Borough of Brent (25-004-903)
Transport And Highways Other
Decision date: 21 Sep 2025 · London Borough of Brent
Subject: Parking And Other Penalties
Summary: We will not investigate Ms X’s complaint about several Penalty Charge Notices. If not already done so, it is reasonable to expect Ms X to appeal to the Traffic Enforcement Centre and London Tribunals.
London Borough of Southwark (25-005-954)
Transport And Highways Other
Decision date: 17 Sep 2025 · Southwark Council
Subject: Parking And Other Penalties
Summary: We will not investigate Miss X’s complaint about a Penalty Charge Notice. This is because it is reasonable for Miss X to appeal to the Traffic Enforcement Centre at Northampton County Court and to London Tribunals.
Transport for London (25-006-930)
Transport And Highways Other
Decision date: 17 Sep 2025 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
London Borough of Hounslow (25-003-562)
Transport And Highways Other
Decision date: 19 Aug 2025 · London Borough of Hounslow
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice (PCN). As Mr X appealed to London Tribunals, the matter is no longer within our remit.
London Borough of Havering (25-007-540)
Transport And Highways Other
Decision date: 11 Aug 2025 · London Borough of Havering
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint that the Council wrongly enforced a penalty charge notice as he had paid to park as Mr X could have challenged this via an appeal to London Tribunals.
Transport for London (25-004-974)
Transport And Highways Other
Decision date: 6 Aug 2025 · Transport for London
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr X’s complaint about a penalty charge notice for driving in the ultra-low emission zone without paying the charge. This is because London Tribunals has considered Mr X’s appeal against the penalty charge notice.
London Borough of Southwark (25-004-458)
Transport And Highways Other
Decision date: 3 Aug 2025 · Southwark Council
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Miss Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
London Borough of Islington (25-002-369)
Transport And Highways Other
Decision date: 29 Jul 2025 · Islington Council
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about the Council issuing penalty charge notices (PCNs) to the holder of a blue disability badge. It was reasonable for Mr X to appeal to the London Tribunals about the issuing of the PCNs. Mr X also complained about the Council’s failure to consider the provisions of the Equality Act 2010. There is not enough evidence the Council failed to consider his requirements under the Public Sector Equality Duty and only the courts can determine if the provisions of the Act were breached.
London Borough of Lambeth (24-017-762)
Transport And Highways Other
Decision date: 28 Jul 2025 · London Borough of Lambeth
Subject: Street Furniture And Lighting
Summary: We will not investigate this complaint about a penalty charge notice and the way the Council approached road sign placement. This is because it is reasonable to expect Mr X to use his right of appeal to London Tribunals. Additionally, there is not enough significant personal injustice to justify investigating a complaint about road sign placement.
London Borough of Ealing (25-008-098)
Transport And Highways Other
Decision date: 23 Jul 2025 · Ealing Council
Subject: Parking And Other Penalties
Summary: We will not investigate Mrs B’s complaint about a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mrs B to put in formal representations, and if needed, appeal to London Tribunals.
Transport for London (25-004-390)
Transport And Highways Other
Decision date: 22 Jul 2025 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.

Annual Complaints (LGO-wide)

Official annual statistics across all organisations

Year Received Investigated Upheld Upheld %
2024-25 39,320 8,596 7,104 82.6%

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Education 5,609 3,193 57%
Adult Care Services 5,168 2,094 41%
Transport And Highways 4,050 306 8%
Housing 4,021 1,407 35%
Planning 3,380 395 12%
Children S Care Services 3,280 792 24%
Environment And Regulation 3,201 592 18%
Benefits And Tax 2,378 405 17%
Other Categories 1,968 118 6%
Health 458 163 36%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Care UK Community Partnerships Limited 10 10 0 100% +19pp
2 Three Rivers District Council 9 9 0 100% +19pp
3 Broxbourne Borough Council 7 7 0 100% +19pp
4 St Albans City Council 7 7 0 100% +19pp
5 Burnley Borough Council 6 6 0 100% +19pp
6 Runnymede Borough Council 6 6 0 100% +19pp
7 Adur District Council 5 5 0 100% +19pp
8 Rutland County Council 5 5 0 100% +19pp
9 Vale Of White Horse District Council 5 5 0 100% +19pp
10 Swindon Borough Council 23 22 1 96% +15pp
11 Somerset Council 129 122 7 95% +14pp
12 North East Lincolnshire Council 21 20 1 95% +14pp
13 Essex County Council 421 392 29 93% +12pp
14 Derbyshire County Council 136 126 10 93% +12pp
15 Blackpool Borough Council 14 13 1 93% +12pp
16 London Borough of Lambeth 153 140 13 92% +11pp
17 London Borough of Barking & Dagenham 59 54 5 92% +11pp
18 Warrington Council 13 12 1 92% +11pp
19 Eastbourne Borough Council 12 11 1 92% +11pp
20 London Borough of Southwark 139 126 13 91% +10pp
All-organisation benchmark 81%