LGO Individual Decisions

Summary: We will not investigate this complaint about how the Council dealt with complaints made about a councillors conduct.This is because the complaint is made late and there is no good reason why it could not have been made sooner.

Summary: We will not investigate Mr X’s complaint about the Council missing some of his bin collections, and how it handled his complaints.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint that Mr X received unfair and biased behaviour from an officer working in the Council’s Licensing Team. This is because we are unlikely to find evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s response to Mr X’s request for information as it is best dealt with by the Information Commissioner’s Office.

Summary: We will not investigate this complaint about an alleged data breach and the Council’s response to the complainant’s subsequent representations. This is because the Information Commissioner’s Office is better placed than the Ombudsman to consider the substantive matter.

Summary: Mr B complained about the way in which the Council responded to his application for council tax exemptions. We found the Council delayed in responding to his queries about two exemptions, then raised his expectations he would receive an exemption and refund, only to change its mind two months later. It exacerbated the fault by failing to inform him of this decision for a further two months. It also left a case with the bailiffs for too long the following year and failed to recognise the impact its failures had on Mr B’s ability to pay the debt. The Council has agreed to write off £65

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.

Summary: Mr C complained that the Council was at fault for its failure to provide him with support in his dealings with a private care provider and for the failures of that supplier. He also said the Council failed to process his application for financial assistance with the cost of his care. The Council accepted it was at fault for a failure to provide Mr C with support and assessment while he was receiving his care. This fault caused injustice to Mr C in the form of distress and anxiety. The Council has agreed to apologise to Mr C and pay him a sum in recognition of that fault. It will also

Summary: We cannot investigate Mr B’s complaint that a Council officer was rude to him when he parked his car in a public car park. This is because the officer was not performing an administrative function of the Council when the incident happened.

Summary: We will not investigate this complaint about the Council disclosing personal details. This is because this matter is best dealt with by the Information Commissioner’s Office.

Summary: We will not investigate this complaint about the Council’s response to his report of his neighbour dismantling and storing asbestos material. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Mr X’s complaint about children services attempts to safeguard a child. It is unlikely we would find fault and we cannot achieve the outcome he seeks.

Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about gym memberships because there is insufficient evidence of fault by the Council.

Summary: Mr X complained the Council has not provided him with adequate help and support to deal with his care needs. We find the Council was at fault as it failed to pursue an independent assessment to determine if Mr X needed more support. It also did not have an effective process in place to monitor his support hours. The Council has agreed to our recommendations to address the injustice caused by fault.

Summary: We will not investigate this complaint about an over-running service fee that the Council charged the complainant’s funeral director. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mr B’s complaint about the Council’s safeguarding investigation into his concerns about his late mother’s, Mrs C’s care prior to her death. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation.