LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint that the Council has failed to follow its parking enforcement policy. This is because the Council’s actions have not caused Mr X significant injustice.

Summary: There was some fault by the Council in its delay completing an assessment of Mr X’s care and support needs after he moved home. The Council has already apologised, which is a suitable remedy for the distress and frustration caused. There was no fault in the Council’s assessment of Mr X’s eligible needs.

Summary: Miss X complained about the way the Council handled constructing a development near her home, about its communications and complaint responses. Miss X said it caused stress which has affected her mental and physical health. Largely we do not find the Council at fault. However, we find some fault which caused injustice. We are satisfied the Council has already taken appropriate action to remedy the injustice and improve its service.

Summary: We will not investigate Miss X’s complaint about a school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.

Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.

Summary: We will not investigate this complaint about how the Council dealt with a planning application and a possible breach of planning control. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

Summary: Mr X complained the Council did not tell the courts and enforcement agents, also known as bailiffs, of his agreed reasonable adjustments when it took action against him regarding council tax. I do not find the Council’s actions caused Mr X significant injustice. However, I find the Council at fault for not telling the enforcement agents of the reasonable adjustments and recommend service improvements to prevent possible future injustice.

Summary: Ms X complained a care home arranged by the Council failed to provide suitable care for her mother. We found fault with the care home failing to provide the full care detailed in Ms X’s mother’s care plan, delaying getting a prescription medicine and issues with complaint handling. The Council has agreed to apologise to Ms X and pay her £250 for hers and her mother’s distress and inconvenience.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. We cannot investigate complaints about tenancy management by social housing landlords.

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her safeguarding concerns, and its communication. There is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the Council’s alleged failure to carry out due diligence before starting on a major development project close to the complainant’s home. We consider there is no worthwhile outcome achievable by our investigation.

Summary: We will not investigate this complaint about highway maintenance because any injustice is not significant enough to justify our involvement.

Summary: We will not investigate Mr X’s complaint about the Council deciding not to remove a tree it owns which is near his property. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating. Even if we did investigate, we could not achieve the outcome he seeks.

Summary: We cannot investigate this complaint about information contained in the Council’s Section 7 report to court. The law prevents us from investigating what happened in court, this includes the contents of the Council’s report.

Summary: We will not investigate this complaint about a social worker’s assessment. This is because investigation could not establish a causal link between the fault the complainant identifies and the injustice he says he has suffered.

Summary: We will not investigate this complaint about the Council’s determination of a planning application for a development on open space near the complainant’s home. There is not enough evidence to conclude that fault by the Council has caused the complainant a significant personal injustice, and we cannot achieve the outcome she is seeking.

Summary: We will not investigate this complaint that the Council was at fault in passing information about her to the health service without her consent. This is because there is no prospect that investigation would find fault on the Council’s part.

Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about penalty charge notices issued to motorists as these can be addressed via a statutory appeal process. We will not investigate Mr X’s complaint about the Council’s response following his successful appeal against one such notice as there is insufficient remaining injustice caused to him to warrant our further involvement.

Summary: We will not investigate this complaint about adult social care support at home. It is unlikely we would add to the Council’s investigation or reach a different outcome.

Summary: We will not investigate this complaint about the presence of asbestos and damage to a business premises that the complainant leases from the Council. This is because the issues raised are better considered by the courts.

Summary: Ms X complains about summons’ for Council Tax arrears issued by the Council. We have concluded our investigation having not made a finding of fault. We did not find evidence of fault with how the Council allocated payments made by Ms X, and subsequently did not find fault with the Council’s decision to issue a summons. Further, we did not find fault with the Council’s decision to withdraw the summons. Whilst we acknowledge the Council’s decision to withdraw the summons on the day of the hearing would have been inconvenient to Ms X, we cannot criticise decisions made properly, nor make

Summary: We will not investigate Mr X’s complaint about the Council’s Home to School transport policy. There is insufficient evidence of fault to warrant an investigation by the Ombudsman, and Mr X has not been caused a personal injustice.

Summary: We will not investigate this complaint about how the Council has dealt with a planning application. This is because the complaint is late. It is also unlikely we would find fault by the Council.

Summary: We will not investigate this complaint about the Council collecting the wrong sofa for disposal. This is a negligence claim, and it is therefore reasonable for Mrs X to refer the matter to court.