LGO Individual Decisions

Summary: We cannot investigate Mr X’s complaint about false information that led towards his child being removed from his care. The issues raised relate to what happened in court.

Summary: We will not investigate this complaint about the way the Council dealt with a breach of planning control and a retrospective planning application. We are unlikely to find fault in the Council’s actions.

Summary: Mrs Y complained about the care the Council arranged for her mother, Mrs X, in late 2022. There was fault in how the Care Home, on behalf of the Council, cared for Mrs X. This caused significant avoidable distress and uncertainty for Mrs Y and Mrs X’s husband. The Council agreed to apologise and make a symbolic payment to Mrs X’s close family.

Summary: Miss B says the Council delayed issuing an education, health and care plan, failed to carry out an occupational therapy assessment, delayed responding to her request for mediation and delayed responding to her complaint. The Council delayed issuing a final EHC Plan, failed to ensure a referral for an occupational therapy assessment was made and delayed responding to her complaint. That meant Miss B’s son missed out on special educational needs provision and Miss B experienced distress and uncertainty. An apology and payment to Miss B, along with a reminder to officers, is satisfactory

Summary: We will not investigate this complaint about a Planning Officer’s report. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint the Council has not maintained a piece of land. That is because this dispute about responsibility and ownership is best considered by the courts.

Summary: We will not investigate Miss X’s complaint about the Council’s actions when it removed her child from her care. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the case is subject to ongoing court proceedings.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council’s decision not to prune a tree close to the complainant’s property. There is insufficient evidence of fault on the Council’s part to warrant investigation.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: Miss T complained the Council did not properly consider her application for transport support for her child who attends an out of borough post-16 college. Miss T said as a result, the Council refused to award her child with transport support. The Council was not at fault in the way it considered and made its decision in Miss T’s case.

Summary: Mr X complained the Council failed to properly assess his needs in relation to adapting his home under a Disabled Facilities Grant (DFG). The Council was not at fault.

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the recovery of housing benefit overpayments because it was reasonable for Ms X to appeal to the tribunal.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate Mr X’s complaint about a school, the conduct of Council staff, and the Council failing to provide him with information. This is because we cannot consider actions within a school, we could not add to the Council’s own investigation or achieve a different outcome, and complaints about information requests are best dealt with by the Information Commissioner’s Office.

Summary: We cannot investigate this complaint about a planning matter because it has been made by a parish council. We cannot investigate complaints made by public bodies.

Summary: We will not investigate this complaint about enforcement of a Council tax debt because there is no evidence of fault by the Council.

Summary: We will not investigate Mrs X’s complaint about the quality of works funded by a disabled facilities grant. This is because the complaint is late and there are no good reasons to exercise our discretion and investigate.

Summary: We will not investigate this complaint about alleged discrepancies in the Council’s finances, or its handling of freedom of information requests the complainant has made. This is because we cannot investigate a matter which we decide affects all or most of the people living in the Council’s area. Further, if the complainant is dissatisfied with how the Councill has responded to his information requests, he could reasonably take his complaint to the Information Commissioner’s Office which is the best placed body for such matters.

Summary: We will not investigate Ms X’s complaint about the delay in the Council responding to her stage two complaint under the children statutory complaints procedure. This is because the Council has already provided an appropriate remedy to recognise the injustice caused by the faults accepted.

Summary: We will not investigate this complaint about a planning permission for a summer house because there is no evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about the information provided by the Council about his council tax query. This is because we could not add to the investigation carried out by the Council or achieve the outcome Mr X seeks.

Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about poor care in a care home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant is not the most suitable representative to raise the complaint on behalf of the person living in the care home.