LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s recovery of council tax arrears from Mr X. We cannot investigate matters which have been subject to court proceedings. We cannot investigate complaints about matters which have a right to an appeal to an independent tribunal and that process has been pursued.

Summary: We will not investigate Mr X’s complaint about the Council’s contractor not emptying his garden waste bin and incorrectly stating the bin was not presented for collection. The matters complained of cause insufficient significant personal injustice to warrant us investigating and investigation would not achieve a different outcome.

Summary: We will not investigate this complaint about a housing benefit suspension because there is insufficient evidence of fault and injustice.

Summary: We will not investigate this complaint about the Council’s failure to support Mr X’s claim that he is exempt from anti-smoking legislation and that it is his right to be able to medicate by means of a vape. This is because we are unlikely to find evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about a lost refuse bin. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. This is because there is not enough evidence of fault.

Summary: We will not investigate this complaint about the Council’s implementation of government guidance for rough sleepers during severe weather. There is insufficient evidence of any significant personal injustice which would warrant an investigation.

Summary: We will not investigate Miss X’s complaint about the Council’s decision she is not eligible for a parking permit. This is because there is no sign of fault in the Council’s decision.

Summary: We will not investigate this complaint about liability and exemptions for council tax. This is because there is a right of appeal to the Valuation Tribunal and it is reasonable for the complaint to use that right.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council refusing to waiver the Right to Buy discount repayment requirement. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault by the Council.

Summary: We cannot investigate Mr X’s complaint about the Council’s tenancy agreement. This is because the law says we cannot investigate the actions of the Council acting as a registered social housing provider.

Summary: Mrs D says the Council failed to properly review her housing application and banding in 2021. The Ombudsman has found evidence of fault by the Council. He has upheld the complaint and completed the investigation because the Council agrees to the recommended actions.

Summary: Ms X complained that the Council failed to act on further requests she made for homelessness assistance. We found its failure to respond to her emails was fault. However we cannot say if the Council would have decided there were new facts since it made the previous homelessness decision which would have required it to take a new application. The injustice to Ms X is therefore limited to frustration and uncertainty about the outcome. We did not find fault in the way the Council assessed Ms X’s priority on the Housing Register. The Council has satisfactorily addressed Ms X’s concern tha

Summary: We will not investigate Ms X’s complaint about the Council’s decision not to do works to some trees near her care home. There is not enough evidence of fault in the process the Council followed to reach its decision to warrant us investigating.

Summary: Mrs B says the Council failed to properly inspect and wrongly signed off works completed under a disabled facilities grant when the works were not completed satisfactorily. I have found no evidence of fault by the Council.