LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about the content of the Council’s assessment about his children. This is because our intervention would achieve nothing significant.

Summary: Mr X complained on behalf of his client, a manufacturing business. Mr X said the Council gave planning consent for a housing development next to his client’s factory without adequately considering how to prevent noise from the factory causing a statutory nuisance to the occupiers of the new housing. We found the Council at fault for how it approved a planning condition designed to protect occupiers of the new houses from the noise of the factory. But we could not say this failing would have resulted in a different outcome for Mr X’s client. However, the fault still caused uncertainty

Summary: We will not investigate Miss X’s complaint about a Council Officer making a referral to Children’s Social Care. Here is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint the Care Provider contacted the Police following an incident. There is not enough of fault to justify our involvement.

Summary: We will not investigate Mr X’s complaint about his father’s growing care debt. He says his father cannot afford the care bill and the Council has failed to provide any support with regards to this. This is because there is insufficient evidence of fault.

Summary: We will not investigate this complaint about the Council’s decisions relating to Miss X’s housing. It is reasonable for Miss X to use her right of appeal via the county court for the decision she is not homeless. There is insufficient evidence of fault in the Council’s decision she cannot join its housing register.

Summary: We will not investigate this complaint about supported living. Further investigation will not lead to a different outcome.

Summary: We will not investigate Mr X’s complaint about the Council’s child protection investigation and outcome. The complaint is late and there is no good reason to exercise discretion to consider it now.

Summary: We will not investigate this complaint about the Council’s decision to review Mr X’s care plan. This is because there is not enough evidence of fault.

Summary: We will not investigate this complaint about the suitability of an offer of housing. It is reasonable to expect Miss X to have continued using the Council’s review procedure.

Summary: Mrs X and Mrs Y complain that the Council failed to undertake an appropriate safeguarding investigation after their sister Ms A developed a serious pressure sore in the care home where she lived. The evidence available shows that the Council considered properly how the care provider acted in accordance with the relevant guidance.

Summary: We will not investigate this complaint about parking provision because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s concerns about health and safety issues in his building. This is because the tests set out in our Assessment Code are not met for three main reasons. Firstly, there is insufficient evidence of fault with the way the Council carried out a building inspection. Secondly, the Information Commissioners Office is better placed to consider complaints about the Council’s decisions not to share information with Mr X. Finally, there is no evidence of any injustice to Mr X by the Council’s decision to issue selective

Summary: We will not investigate Miss X’s complaint about the Council’s decision on school transport. This is because there is no evidence of fault in the way the Council considered the application and appeal.

Summary: We will not investigate Ms B’s complaint that her property is being damaged due to the Council’s failure to maintain the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.

Summary: We will not investigate this complaint about missed recycling waste collections. The Council has now taken satisfactory action in response to the complaint.

Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.

Summary: We will not investigate Mr X’s complaint about an increase in memorial plaque fees. There is insufficient evidence of fault to warrant an investigation by the Ombudsman. We will not investigate some of Mr X’s complaint because it is late.

Summary: We will not investigate this complaint about meeting adult social care needs. The complainant disagrees with the Council’s decision to reduce a package of care. There is not enough evidence of fault in how the Council made its decision. So it is unlikely an Ombudsman investigation would lead to a different outcome.

Summary: We cannot investigate this complaint about a penalty fare. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council is not responsible for issuing the penalty fare and we have no jurisdiction to investigate the actions of a private company.

Summary: We will not investigate Mr X’s complaint about the Council inappropriately applying its NHS standard contract when placing residents within his nursing home. This is because there is an alternative legal remedy available.

Summary: There was a year’s delay by the Council in arranging the financial affairs of a person without capacity when family members with power of attorney stood down. This was fault and caused unnecessary concern, time and trouble. The Council will apologise, progress the application for deputyship, keep Ms X informed and ensure expenses are reimbursed when the deputyship is in place. The complaint is upheld.

Summary: We will not investigate Mr X’s complaint that the Council gave him incorrect advice about a planning application in 2021. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate it.

Summary: We will not investigate this complaint about how the Council reviewed a care needs assessment. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about delay in forwarding a housing benefit appeal request to the First Tier Tribunal. There is insufficient evidence of fault which would warrant an investigation.