LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s decision to ban Mr X from trading at the Council’s street markets. It is unlikely we would find fault.

Summary: We will not investigate this complaint that the Council was at fault in the course of child protection action. This is because we would not add anything to the investigation which has already been carried out under the statutory procedure for children’s services complaints.

Summary: We will not investigate Miss X’s complaint that she has received no support from the community occupational therapy team and that the Council has prevented her from moving to a more suitable property.

Summary: We will not investigate this complaint about drainage because the courts are better placed to consider this complaint.

Summary: We will not investigate this complaint about the Council giving biased advice to tenants and giving insufficient support to a private landlord. There is insufficient evidence of any significant injustice which would warrant an investigation.

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to renew his concessionary bus pass on the basis of a learning disability. There is insufficient evidence of fault to warrant an investigation.

Summary: X complained about the Council’s decision not to take enforcement action in relation to unlawful development on land opposite X’s home. We did not investigate this complaint further as we were unlikely to find fault, recommend a remedy for X or reach any other meaningful outcome.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request for information. This is because it is better dealt with by the Information Commissioner's Office.

Summary: We will not investigate Mr X and Ms Y’s complaint about the Council not taking enforcement action against their neighbour’s development and not asking the neighbour to submit a retrospective planning application. The complaint is late and there are no good reasons for us to investigate it now.

Summary: Mrs X says the Council has failed to collect and return her bins in line with the agreement it made for assisted collections. Mrs X also says the Council have threatened to remove her assisted collection. Mrs X explains this has caused her distress. We have found fault with the Council for missing collections and with its complaint handling. However, the Council has already apologised which is a reasonable remedy.

Summary: We will not investigate this complaint about the Council’s management of Mr X’s finances. This is because an investigation would be unlikely to find fault with the Council’s actions.

Summary: Ms X complained the Council did not carry out a proper financial assessment or consider disability-related expenses for her daughter, D. The Council is at fault for delay in reviewing the financial assessment, conducting a joint assessment and responding to correspondence. It has also failed to consider housing expenses in the financial assessment. This has caused distress to Ms D and Ms X.

Summary: We will not investigate this complaint about problems with Mr X’s home. We shall not revisit matters we have previously decided. It would be disproportionate to investigate the Council’s handling of a meeting and the Council’s complaint-handling. If Mr X wants us to consider any other points, he should complete the Council’s complaint procedure first.

Summary: Miss X complained about delays and poor communication from the Council when repairing and replacing equipment it provided to meet her care and support needs. There was fault in how the Council’s community equipment service took too long to replace and repair community equipment it had provided to Miss X. It also failed to properly communicate with Miss X or to take a proactive approach when the delays became prolonged. The Council agreed to pay Miss X the financial remedy is had already offered and apologise further for the extra injustice we have found. It also agreed to review its e

Summary: We will not investigate Mr X’s complaint about how the Council handled his late mother’s financial contributions towards her care costs. We would not achieve anything further by investigating.

Summary: Miss Y complains she was not able to progress through the Council’s fostering payment scheme due to Council fault. After considering the available evidence, we agree with the findings made during the statutory complaints investigation. We do not find further fault and so, in our view, the remedy already provided is proportionate.

Summary: We will not investigate this complaint about the Council’s decision not to prune a tree which is growing behind the complainant’s home. There is insufficient evidence of fault in the Council’s decision-making process to justify an investigation.

Summary: We investigated a complaint about the care provided to Mrs A’s late brother, Mr B. We found fault with the Integrated Care Board who did not respond to Mrs A’s complaints in a timely manner, made a derogatory comment about her and interpreted her words rather than seeking clarification. We recommended and the ICB agreed to apologise to Mrs A to remedy the injustice. We found no fault with the actions of the Council, Park Hills Care Home and the Trust.

Summary: We will not investigate Mrs X’s complaint about a data breach by the Council. This is because this is a matter best considered by the Information Commissioner’s Office.

Summary: We will not investigate this complaint about alleged poor conduct displayed by a social worker. This is because an investigation would be unlikely to find fault with the Council’s actions.

Summary: We will not investigate this complaint about highway maintenance because the complaint is late without good reasons to exercise discretion to investigate it now.

Summary: We will not investigate this complaint about how the Council dealt with reports of noise and light nuisance, parking problems and breaches of planning control from a business near the complainants home. This is because there is insufficient evidence of fault by the Council.

Summary: Mrs X complains about frequent interruptions and inappropriate comments in her school admission appeal hearing. The appeal was heard remotely by appeal panel members working from home. As a result she says she did not get a fair hearing. We find there was fault in the way the hearing was conducted. The Council has offered a fresh in-person hearing with a different appeal panel and clerk. It has also agreed to draw up guidelines for the conduct of virtual hearings. This is a suitable remedy.

Summary: We will not investigate this complaint about the Council’s consideration of a planning application because there is no evidence of fault causing injustice to Mr X.

Summary: We will not investigate this complaint about the Council’s decision to remove two foster children from Miss X’s care in December 2021 and that the Council wrote untrue reports about Miss X. This is because there is insufficient evidence of fault in how the Council considered the complaint under the statutory children complaints procedure. In addition, an investigation by us would not lead to a different outcome.