LGO Individual Decisions

Summary: We cannot investigate Mrs X’s complaint about the education provided to D. Mrs X has appealed the suitability of the Council’s education offer to the Tribunal.

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to delete records/information which contains false accusations made against him. This is because we cannot achieve the outcome he wants. In addition, the ICO is better placed to consider the matter.

Summary: The Council failed to properly consider Ms X’s medical conditions when assessing her application for a blue badge.

Summary: We will not investigate this complaint about information regarding eligibility for parking permits. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the outcome of a means test for a Disabled Facilities Grant. There is not enough evidence of fault to justify our involvement.

Summary: Miss X complained the Council failed to fulfil its duties when she reported disrepair in her private rented accommodation. She also complained about a telephone call with a Council officer. We find no fault in the Council’s decision making or in the customer service provided.

Summary: We will not investigate this complaint the Council did not provide information about local housing need. There is not enough evidence of fault to justify our involvement.

Summary: We cannot investigate this complaint about council tax for a previous property because the complainant has appealed to the Valuation Tribunal.

Summary: Mrs X complained that the Council failed to provide suitable education to her daughter who was out of school. We have found that there was no fault in the way the Council considered whether it should provide alternative education. There was delay in how it responded to Mrs X’s complaints, but this did not cause an injustice which requires further investigation. We have therefore completed our investigation and are closing the complaint.

Summary: We will not investigate Mrs X’s complaints about the Council’s Elective Home Education team’s involvement with her children. Part of the complaint is late. For the rest of the complaint, there is insufficient evidence of fault and no additional outcome achievable by the Ombudsman.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to significantly increase the threshold before mileage can be claimed as expenses. This is because there is insufficient evidence of fault.

Summary: We will not investigate this complaint about the quality of temporary accommodation the Council provided Miss X after she became homeless. That is because the Council took steps to address the concerns raised. Further investigation would not lead to a different outcome.

Summary: We will not investigate Ms X’s complaint about a Council’s homelessness decision. Ms X had a right of appeal to the county court which it was reasonable for her to use. The Council has agreed to consider an application to the housing register. An investigation by use would achieve nothing more.

Summary: We will not investigate this complaint about the Council’s involvement in court proceedings. The law prevents us from doing so.

Summary: We will not investigate this complaint about the way the Council has handled the complainant’s enquiries/complaints about alleged fly-tipping on land near his home. The Council has taken satisfactory action to address the conflicting information it previously provided to the complainant, there is not enough evidence of fault in how it recently decided it could take no further action to remove the items, and the ICO is better placed to consider complaints about the sharing of personal information/data.

Summary: We will not investigate this complaint about the Council’s decision to prosecute Miss Y for her son’s school attendance. The law says we cannot investigate a complaint about the start of court action, the complaint is late, and there is not enough evidence of fault.

Summary: We cannot investigate Miss X’s complaint that the Council failed to obtain an Occupational Therapy report as a part of an Education, Health and Care needs assessment of her child, Y. This is because Miss X has made an appeal to the SEND Tribunal about the content of Y’s Education, Health and Care Plan, and the law says we cannot investigate.

Summary: We will not investigate this complaint about tree maintenance because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about Mr X’s housing. There was no fault in the Council closing his housing application. Any failure to offer Mr X a review of that decision is unlikely to have affected the result significantly. We cannot consider the Council’s management of its social housing or housing let on a long lease. Other points do not cause Mr X a significant enough injustice to investigate or have not been through the Council’s complaint procedure.

Summary: We will not investigate Mr X’s complaint the Council has delayed dealing with his freedom of information requests regarding planning applications at a neighbouring property. Also, that it has refused to deal with his concerns under stage 2 of its complaint procedure. There is insufficient injustice to investigate. Mr X may reasonably return to the Information Commissioner.

Summary: Mrs X and Ms X complained the Council failed to take enforcement action against development on their neighbour’s land that affects their privacy. We ended our investigation because there was no fault in the way the Council made its planning enforcement decision.

Summary: We will not investigate this complaint about the Council’s homeless accommodation contributing to a death, because there is a Coroner’s inquest which is better placed to consider this complaint.

Summary: The Council was not at fault in the way it responded to reports of noise nuisance and anti-social behaviour. It followed its procedures to gather evidence, and it considered mediation. It gave advice to others to reduce the noise.

Summary: We will not investigate this complaint about missed waste collections as the injustice caused to Mr X is not sufficient to warrant our involvement.

Summary: Mr X complained the Council failed to take enforcement action over planning control breaches. Mr X says the Council’s inaction has enabled a business to continuously expand its business causing increased noise and air pollution. We found fault with the Council for its 14-month delay in reaching a planning application decision. We did not otherwise find fault. The Council agreed to our recommendations to apologise to Mr X and pays him £150 for the distress and frustration this delay caused.