LGO Individual Decisions

Summary: We found some fault on Mr N’s complaint about the way the Council considered and approved a planning application for a development on recreation ground. The planning officer’s report failed to refer to the total number of parking spaces applied for, but this caused no injustice. The Council failed to follow its own complaints procedure. The agreed action remedies the injustice caused.

Summary: We will not investigate Mrs X’s complaint about the Council allowing smaller separation distances between a new house and the boundary with her property than was shown on a planning permission, and delay in it dealing with her complaint. There is not enough evidence of fault in the Council’s planning enforcement process to warrant investigation. We do not investigate councils’ internal complaints processes where we are not investigating the core issue giving rise to the complaint.

Summary: We will not investigate this complaint about the Council’s decision on a complaint that a councillor breached the code of conduct. We have not seen evidence of fault in the way the Council made its decision.

Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a local councillor. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the way the Council dealt with a complaint. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate.

Summary: We will not investigate this complaint about a parking penalties. This is because the courts are better placed to consider this complaint.

Summary: Mr X complains that the Council has not taken action to ensure a development near him is completed. We will not investigate this complaint because there is no evidence of fault by the Council causing injustice.

Summary: Mr X complains about delay by the Council in taking enforcement action against unauthorised development at a neighbouring property. There was unreasonable delay by the Council. However, the complaint was closed because Mr X did not suffer significant injustice in consequence of the fault.

Summary: We will not investigate Mr X’s complaint that the Council has signed off building work which has caused damage to his property. This is because we cannot hold the Council responsible for the damage and cannot therefore achieve any worthwhile outcome for Mr X.

Summary: Ms B complained about the way the Council handled complaints of noise nuisance made about her. She further complained about the way the Council responded to her complaints. She said the Council’s actions caused her considerable stress and meant she considered moving house. There was fault by the Council and it will apologise to Ms B.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector.