LGO Individual Decisions

Summary: We will not investigate Miss X’s complaint that the Council refused to increase her priority banding or backdate her waiting time. This is because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the Council’s failure to repair Miss X’s radiators. This is because an investigation would be unlikely to find fault with the Council’s actions.

Summary: The Council failed to properly consider relevant medical information when assessing Mr X’s application for a blue badge. Consequently, Mr X suffered unnecessary worry, stress and inconvenience.

Summary: We will not investigate Ms X’s complaint about the Council’s assessment of a housing application. We have upheld

Summary: We will not investigate Mrs X’s complaint about the support provided to his daughter, Mrs Y, by Sheffield City Council and NHS South Yorkshire Integrated Care Board. This is because we consider it unlikely an investigation could achieve anything further then Mr X has already achieved by pursuing a complaint with the Council.

Summary: We will not investigate Mrs X’s complaint about the support provided to his daughter, Mrs Y, by Sheffield City Council and NHS South Yorkshire Integrated Care Board. This is because we consider it unlikely an investigation could achieve anything further then Mr X has already achieved by pursuing a complaint with the Council.

Summary: We will not investigate this complaint about alleged bias and unprofessionalism of the Council in its dealings with Dr Z. The opinions formed by the allocated Social Worker have already been subject to scrutiny by a court. An absolute and permanent legal bar prevents us from considering the view expressed and the way in which they were formed.

Summary: We will not investigate this complaint about the Council’s school to home transport service. This is because the complaint is late and while Mrs X has provided us with reasons she did not complain sooner, they do not sufficiently explain the long delay here, to allow us to disregard the legislation concerning late complaints.

Summary: We will not investigate this complaint about information recorded in Miss B’s care plans she says is inaccurate. Any injustice is not significant enough to justify our involvement.

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about Mr X’s contact with the Council. This is because the Council has already investigated, apologised for fault for some of the complaint and provided an explanation for its actions. Therefore, further investigation would not lead to a different outcome.

Summary: Mrs Y complained the Council failed to secure part of the special educational provision set out in her child, Z’s Education Health and Care Plan. We have found fault causing injustice by the Council because of its service failure in failing to deliver support for Z to attend the physical activity provision in their Plan. The Council has agreed to remedy this injustice, by apologising to apologise to Mrs Y and Z and making payments to reflect the impact of the missed provision on Z and the upset caused.

Summary: Mrs X complained the Council delayed issuing building control approval. There was delay as it took over seven months for the application to be approved. This delayed Mrs X’s building work and caused frustration. The Council will make a payment to recognise the distress caused.

Summary: We cannot investigate this complaint about the Council’s action in connection with legal proceedings in the Court of Protection. This is because we have no remit to investigate.

Summary: We have upheld Mrs X’s complaint because the Council delayed arranging a panel to consider a complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by arranging the panel, apologising to Mrs X and making a payment to her to remedy the time and trouble she has been to.

Summary: We will not investigate Miss X’s complaint about the Council’s commissioning process and care provided in a Council commissioned rehabilitation centre. This is because the complaint is late.

Summary: We will not investigate this complaint about planning enforcement because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint the Council refused to respond to a complaint. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the Council’s handling of a council tax account. This is because we could not add to the investigation the Council has already carried out, and we cannot achieve the outcome that Mrs X wants.

Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.

Summary: Ms D complained the Council delayed resolving a leak and removing waste. I have found evidence of fault by the Council including delays and poor communications. I have asked the Council to pay Ms D redress for the fault.

Summary: We will not investigate this late complaint about the Council’s safeguarding officers visiting Mr X in 2023. This is because there is not a good reason for the delay in the complaint matters being brought to us.

We have upheld Mr X’s complaint because the Council failed to inform Mr X of the reason to not consider his complaint and did not share the outcome of its safeguarding investigation with him. The Council has now agreed to resolve the complaint by apologising and informing him of the outcome of its safeguarding investigation.

Summary: We cannot investigate Mr X’s complaint about the contents or preparation of reports to the courts. This is because the law prevents us from investigating matters that have been considered in court. Other matters have either not caused Mr X a significant enough injustice or are better considered by the Information Commissioner.

Summary: We will not investigate this complaint about the Council’s actions following child protection concerns that Mr X shared with it. This is because we are satisfied with the actions the Council took and unlikely to find fault.