LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst his son’s case is being considered in ongoing court proceedings.

Summary: We will not investigate this complaint about the Council preventing Mr X seeing his now-adult son’s bank account statement before he turned 18, and the late circulation of minutes in advance of a looked-after child review for another child. Investigating these matters would not lead to a different or worthwhile outcome.

Summary: We cannot investigate Mr X’s complaint about matters that have been subject to court proceedings because it lies outside our jurisdiction. We will not investigate Mr X’s complaint about a social worker’s communication with him because the Council has not considered it via its full complaints procedure.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning application. This is because there is not enough evidence of fault in the way the Council reached its decision.

Summary: We will not investigate Mr X’s complaint about industrial action affecting the Council’s refuse collection services. This is because the issue did not cause Mr X significant injustice.

Summary: We cannot investigate Mr X’s complaint about the Council’s allocation of a property to a third party and the loss of income he says the Council has suffered as a result. This is because the complaint is late and the issue did not cause Mr X significant personal injustice. The main injustice Mr X claims is a loss of income to the Council and this is an issue which indirectly affects ‘all or most’ of the people in the Council’s area. As such it is not subject to investigation.

Summary: We cannot investigate Mr X’s complaint about the Council’s responses to his complaints about missed refuse collections resulting from strike action by its refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.

Summary: Ms X complains the Council was at fault in the way it responded to her request for a bulky items collection and to her complaints about the matter causing distress. We found fault as the Council initially failed to make a referral to its waste services to arrange a reasonable adjustment when collecting the bulky items. We also found fault in the way the Council responded to Ms X’s complaints about the matter. We have recommended a suitable remedy in this case so have completed our investigation.

Summary: We cannot investigate Mrs X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.

Summary: We will not investigate this complaint about the way the Council has responded to the complainant’s correspondence regarding a planning application. There is not enough evidence of fault by the Council causing the complainant a significant personal injustice.

Summary: We cannot by law investigate this complaint about matters the complainant says adversely affected her son’s wellbeing while he was in foster care. This is because the issues raised by the complainant have already been considered and decided on by a court during the course of care proceedings.

Summary: We cannot investigate Miss X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.

Summary: We cannot investigate Mrs X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.

Summary: We will not investigate this complaint about how the Council considered Mr X’s request to change its records and provide him with information. This is because there is another body better placed to deal with his complaint and it would be reasonable for him to make a complaint to that body. Nor will we investigate how the Council communicated with Mr X over this matter because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the Council’s use of discretion to write off a debt as the matter was appealed to a Valuation Tribunal and remedied by the Council.

Summary: Mrs D complains about the way the Council and the Health Collaboration dealt with her when she complained about care provided to her late mother. We will not investigate this complaint because both organisations have already admitted fault in how they dealt with Mrs D and apologised. The Health Collaboration has also made changes to ensure these faults do not happen again. Further investigation by the Ombudsmen would not achieve anything more.

Summary: We cannot investigate Miss X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.

Summary: We cannot investigate Mrs X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters. We will not investigate Mrs X’s complaint about the Council’s garden waste collection service because it is currently still on course to meet its commitment to provide at least 13 collections over the course of the season.

Summary: We cannot investigate Mr X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters. We will not investigate Mr X’s complaint about the Council’s garden waste collection service because it is currently still on course to meet its commitment to provide at least 13 collections over the course of the season.

We cannot investigate Mr X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters. We will not investigate Mr X’s complaint about the Council’s garden waste collection service because it is currently still on course to meet its commitment to provide at least 13 collections over the course of the season.

Summary: We cannot investigate Miss X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters. We will not investigate Miss X’s complaint about the Council’s garden waste collection service because it is currently still on course to meet its commitment to provide at least 13 collections over the course of the season.

Summary: We cannot investigate Mrs X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.

Summary: We cannot investigate Mr X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.

Summary: We cannot investigate Mrs X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.

Summary: We cannot investigate Mrs X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.