LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about delays in issuing his child’s final Education Health and Care Plan. This is because the Council agreed during our consideration of the complaint, to take action to remedy the injustice caused by delays in the procedure. There are no wider public interest issues to justify investigating this complaint.

Summary: Miss X complained the Council failed to complete an Education, Health and Care needs assessment for her child, Y, within the statutory time limits. She complained the Council’s offer of a symbolic financial payment was not enough to remedy the injustice caused to her. We found the Council at fault for not completing the assessment within the statutory timescales. This fault caused injustice to Miss X. The Council has agreed to make a higher payment to recognise Miss X’s distress and make changes to improve its service.

Summary: We will not investigate this complaint about the complainant’s priority on the housing register because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about a Penalty Charge Notice because the Council has cancelled the notice and it is unlikely further investigation would achieve more for Mr X.

Summary: Miss X complained the Council delayed assessing her child’s needs and issuing their education, health and care plan. Miss X said this caused unnecessary and avoidable distress, anxiety and frustration. We find service failure and fault causing injustice. The Council will make a payment to remedy the injustice.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing applications because there is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate Mrs X’s complaint about the Council’s delays when issuing an ‘education, health and care plan’ for her child. This is because it is unlikely we could achieve significantly more than the symbolic payment the Council has offered Mrs X.

Summary: We will not investigate this complaint about how the Council considered nuisance caused by the complainant’s neighbour. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate Ms X’s complaint about children services’ actions. We have upheld Ms X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure and has agreed a proportionate way to resolve the complaint.

Summary: We will not investigate this complaint about a dropped kerb opposite the complainant’s home. This is because there is insufficient evidence of fault by the Council.

Summary: Miss X complained the Council delayed completing her child (Y’s) Education, Health and Care (EHC) needs assessment in line with statutory timescales. This in turn caused a delay in issuing the EHC Plan. The Council was at fault. It failed to issue Y’s EHC Plan within the statutory timescales, caused in part by a delay in obtaining Educational Psychologist advice. The Council has agreed to make a payment to recognise the loss of provision and the distress, frustration and uncertainty caused.

Summary: We will not investigate Mr X’s complaint about matters related to the Council’s data handling. This is because the Information Commissioner’s Office is better placed to respond to his complaint.

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

Summary: We cannot investigate this complaint about the child protection actions of the Council. The matters complained could reasonably have been mentioned during court action about the care of Miss X’s children.

Summary: We will not investigate this complaint about the Council’s provision of interim accommodation and its decision to end its provision under its homelessness duty. It was reasonable for Mr X to ask for a review of the Council’s decision to end his accommodation and its decision that he was not entitled to accommodation as he was intentionally homeless.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: We cannot investigate this complaint about the Council’s actions in safeguarding a child and adhering to the recommendations of a report. The matters complained of are closely linked to decisions about the care arrangements for a child, which have been subject to court action, and we are thus legally prevented from investigating them.

Summary: We will not investigate Mr B’s complaint about incorrect planning advice he received from the Council. This is because an investigation would not add to the investigation undertaken by the Council.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his application for a vehicle crossover. This is because the complaint is late and I have seen no good reasons for the delay in bringing it to us. There is also not enough evidence of fault by the Council or to show its actions caused Mr X injustice.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because there is not enough evidence of fault by the Council to justify an investigation, and because the complainant has not suffered any personal injustice.

Summary: We will not investigate Ms X’s complaint about the Council’s decision she no longer qualifies for its housing register because there is insufficient evidence of fault in its decision-making to justify our involvement.

Summary: Mr X complained the Council has failed to consistently collect his waste and recycling on a weekly basis. The Council failed to collect Mr X’s waste and recycling in full on a number of occasions since July 2024. This caused Mr X frustration and the time and trouble completing missed collection forms each time. The Council agreed to make a symbolic payment to Mr X and monitor collections for the next two months to remedy the injustice caused.

Summary: We will not investigate this complaint that the Council failed to update the complainant’s son’s Education and Care plan because the complaint is late and there are no grounds for us to consider it now. We will not investigate her complaint that the Council has not reimbursed her for costs she has incurred because we would not add anything to the response the Council has already made on this matter.

Summary: We cannot investigate Ms X’s complaint about the Council not securing alternative or interim education provision while her child is not attending school. Ms X has used her right to appeal to the SEND Tribunal and because these are matters which are linked to her appeal, the law does not allow us to investigate.

Summary: We will not investigate Ms X’s complaint that the Council failed to communicate with her during its Supporting Families involvement with her children in early 2023. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.