LGO Individual Decisions

Summary: We will not investigate this complaint about the way the Council investigated verbal information provided by one of its officers during a meeting discussing Mrs B’s son. Any injustice caused to

Summary: We will not investigate Miss X’s complaint about alleged failings by the Council. There is not enough evidence of fault by the Council to warrant investigation, and key matters in the complaint relate to the police and the NHS.

Summary: We will not investigate this complaint about supported living. Further investigation would not lead to a different outcome.

Summary: We will not investigate Ms X’s complaint about her daughter’s social worker reporting concerns to the police. This is because there is insufficient evidence of fault. In addition, the claimed fault has not caused significant injustice.

Summary: Mrs X complained the Council delayed issuing her child’s Education, Health and Care (EHC) Plan and did not provide any education while they were unable to attend school. Based on current evidence, we find the Council was at fault for delay in issuing the EHC Plan and failing to consider if it should provide alternative education. The Council should apologise to Mrs X and make a payment to her, and another for her child’s benefit, to remedy the injustice caused in terms of uncertainty, frustration, and distress.

Summary: We will not investigate Mr X’s complaint about a disputed invoice for his care provision. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.

Summary: Mrs B complained there were delays by the Council during the Education, Health and Care (EHC) Plan process for her son, who I will refer to as C, and it failed to secure education for him while he was out of school. There was fault by the Council. The Council did not meet statutory timescales during the EHC Plan process, and it did not consider its section 19 duty when Mrs B told it C was not receiving an education. The Council’s communication with Mrs B was also poor. Because of the fault, Mrs B suffered uncertainty, distress and frustration, her appeal right was delayed, and she con

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to obtain an updated Traffic Regulation Order regarding the street in her area. This is because Mrs X was not caused a significant injustice for part of the complaint, and there is insufficient evidence of fault in the process for the remainder.

Summary: Mrs X complained the Council delayed completing an Education, Health and Care (EHC) needs assessment and failed to issue an EHC Plan for her child, Y, within statutory timescales. Mrs X also complained the Council delayed processing Y’s personal budget and did not pay the full amount. Mrs X said these faults caused avoidable distress and uncertainty. She said it also led to Y missing special educational provision. We have found the Council at fault for its delay in processing and paying Y‘s personal budget. The Council has agreed to provide a written apology and pay a symbolic financi

Summary: We will not investigate this complaint the Council did not send an apology as agreed. The Council has said it will send the apology. Further investigation would not lead to a different outcome.

Summary: We cannot investigate this complaint about behaviour when collecting telecare equipment, because the Council is not responsible for the issues raised. The body that is responsible is not in our powers to investigate.

Summary: Mrs X complains the Council failed to arrange suitable education for her child and it is refusing to reimburse costs for the educational provision she arranged privately. The Council was not at fault for the length of time it took to arrange alternative provision and I am satisfied the Council considered all relevant information when deciding what and how much provision was suitable for her child. There is no fault and no injustice to Mrs X or to her child.

Summary: We will not investigate Ms X’s complaint about how the Council dealt with disrepair issues at her private rented property

Summary: We will not investigate Mr C’s complaint that his property has been damaged due to the Council’s failure to maintain adjoining land. This is because it is reasonable for Mr C to take the Council to court.

Summary: Miss X complained about how an appeal panel considered her appeal for a place at a school for Y. We have decided to discontinue our investigation as the Council has offered to reconsider Miss X’s appeal and further investigation is unlikely to lead to a different outcome.

Summary: Mrs Y complained the Council commissioned care home, Bamford Grange Care Home, failed to provide her late father, Mr X, with appropriate care and support. Mrs Y also complained the Council failed to properly investigate her concerns under its safeguarding procedures. The Council properly investigated Mrs Y’s safeguarding concerns. It accepted the care home delivered inadequate care to Mr X and was at fault. The Council has offered to waive Mr X’s care fees and make a payment to recognise her distress. It has also put in place service improvements to learn from Mrs Y’s complaint. This

Summary: Ms X complains that the Council wrongly refused her application for a place at a school for her child and the Independent Appeal Panel did not properly consider her appeal. The appeal panel was at fault as it did not properly consider Ms X’s appeal which caused uncertainty to her. The Council has agreed to remedy this injustice by apologising to Ms X.

Summary: We will not investigate Ms X’s complaint about the Council contacting external agencies without her consent because we could not add to the Council’s own investigation. We cannot investigate complaints about reports written for court action, nor complaints about schools.

Summary: Mrs X complained about delays in the Education, Health, and Care Plan process and in issuing a final EHC Plan for her son. We found the Council’s failure to adhere to the statutory timeframe is fault. This fault has caused Mrs X and her son an injustice.

Summary: We cannot investigate Mrs X’s complaint about the Council’s failure to act on her reports of fraud and corruption since 2011. This is because the complaint is late and the issue affects ‘all or most’ of the people in the Council’s area. It is therefore barred from investigation under Section 26(7) of the Local Government Act 1974.

Summary: We found fault on Miss P’s complaint about the appeal panel failing to properly consider her appeal against the admission authority’s decision to refuse her daughter Q a place at her preferred school. This caused the family a great deal of distress. The panel failed to properly consider her submissions when reaching its decision. It failed to properly communicate its decision to her. The agreed action remedies the injustice caused.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning application and associated planning enforcement investigation. This is because the Council’s actions have not caused Mr X significant injustice.

Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s child’s case. The law prevents us from investigating councils’ representations to court.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.