LGO Individual Decisions

Summary: We will not investigate this complaint about how the Council dealt with a freedom of information request. The Information Commissioner is better placed to consider the matter.

Summary: We will not investigate this complaint about the Council’s decision to pursue Mr X for unpaid council tax. We cannot investigate a council’s decision to begin court action.

Summary: We will not investigate this complaint about delay during a ‘right to buy’ application. Mr X could reasonably have taken court action.

Summary: We will not investigate Mr and Mrs X’s complaint about the Councils actions relating to a Fixed Penalty Notice. There is not enough evidence of fault causing injustice and Mr and Mrs X could have raised a defence in court.

Summary: We will not investigate Ms X’s complaint about the Council’s involvement with her children. The law prevents us from investigating anything that is the subject of court proceedings and could reasonably be raised in court.

Summary: Mr X complained that the Council did not deal with child protection issues properly. The Council did not properly assess Mr X’s circumstances and delayed making a reassessment. Mr X suffered avoidable distress. The Council should pay Mr X £4,724.

Summary: We will not investigate Miss X’s complaint about the Council’s refusal to provide school transport for her child. This is because we are unlikely to find fault to warrant investigation.

Summary: Mrs X complained that the Council failed to undertake a proper financial assessment of her husband’s assets and as a result of the ensuing distress she had to take long-term sick leave. The evidence available shows the Council considered the relevant information proportionately, although there was an initial fault in the safeguarding enquiry which was remedied by an apology.

Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan as it is unlikely we would achieve a significantly different remedy. As Mrs X has used her right to appeal to the Tribunal we cannot investigate her complaint about the Council’s decision to name a school on an Education Health and Care Plan.

Summary: We will not investigate Mr X’s complaint that he has been treated unfairly by Children’s Services in its child protection involvement with his family. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst there are ongoing court proceedings. Also, some of the matters raised have been considered in court proceedings. Such matters lie outside our jurisdiction and the law says we cannot consider them.

Summary: Ms X complained about the standard of care her mother Mrs Y received when the Council organised respite care

Summary: We will not investigate this complaint about two council tax complaints because there is insufficient evidence of fault by the Council.

Summary: We cannot investigate Mr X’s complaint that the Council gave him incorrect because the Council’s actions as a social housing provider are outside our jurisdiction.

Summary: Mr X complains about the Council’s handling of his reports of anti-social behaviour by his neighbours. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation and because it has proposed a way forward to further investigate matters.

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about Business rates liability because it is a matter for the courts.

Summary: We upheld Ms X’s complaint about a failure to secure special educational provision in her child Y’s Education, Health and Care Plan. This caused a loss of educational provision, avoidable frustration, uncertainty and time and trouble. The Council will apologise, provide a copy of the action plan setting out how Y will receive catch-up provision, provide a copy of a specialist assessment, and make Ms X a payment of £200 to reflect her avoidable distress and time and trouble.

Summary: We will not investigate this complaint that the Council has not provided a three bedroom home. This is because there is insufficient evidence of fault by the Council and because there were review rights the complainant could have used.

Summary: We will not investigate Miss X’s complaint about how the Council considered her mother’s care and support needs. There is not enough evidence of fault and the Council have already addressed the issues it needed to have done, so we could not add anything to its investigation.

Summary: We cannot investigate Mr and Mrs B’s complaint that the Council damaged their home when making repairs to the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Summary: We will not investigate Ms X’s complaint about the Education, Health, and Care plan process.

Summary: Mr D says the Council delayed investigating disrepair at his private rental home. We have not found evidence of fault by the Council and have completed the investigation and not upheld the complaint.

Summary: We will not investigate this complaint about the process the Council used for council tax arrears and problems the complainant had getting through by phone. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about financial contributions

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s reports of noise nuisance. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.