LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about the Council granting planning permission for a nursery playground near his property, nor how it investigated noise from the site and advised of its powers. There is not enough evidence of Council fault in its planning or noise investigation processes to justify an investigation.

Summary: We will not investigate Mrs X’s complaint that the Council has not provided her child with a suitable education. This is because there is not enough evidence of fault.

Summary: We will not investigate Miss X’s complaint about the Council’s handling of matters related to her children’s care since 2010. Miss X’s complaint is late with no good reason to exercise discretion.

Summary: We have decided not to investigate Mr X’s complaint about missed recycling bin collections. The Council has upheld the complaint and agreed to remedy their injustice by taking appropriate action.

Summary: Mrs X complained the Council failed to collect her household and recycling waste and respond when she reported the missed collections. We find the Council at fault in relation to the missed collections which caused Mrs X avoidable frustration, distress, and inconvenience. The Council has already apologised to Mrs X. The Council has agreed to make a symbolic payment for the injustice caused.

Summary: We cannot investigate this complaint about the Council declining to conduct a viability assessment for Ms X to care for a child. She has confirmed a judge has since ordered the Council to assess which means the matters she complains of either were or could reasonably have been raised in court. A legal bar now prevents us investigating the matters Ms X complains of.

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

Summary: Mr X complained about how the Council handled Mrs Y’s care and the family’s requests for a residential placement. He also complained about the Council’s safeguarding actions after Mrs Y suffered injuries following a medical emergency. Mr X said this distressed Mrs Y and her family. There was fault in the way the Council did not complete appropriate assessments, delayed completing the safeguarding investigation and did not follow its complaint process. Mr X and Mrs Y were caused uncertainty and distressed by the fault identified. The Council should apologise, make a financial payment a

Summary: We will not investigate this complaint about the actions of a social worker, including what was written about Mr X and the alleged failure to safeguard his children. The matters complained either were or could reasonably have been raised in court and we have no legal authority to investigate them.

Summary: We will not investigate this complaint about the way the Council managed council tax payments and arrears. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mr Y’s complaint about the Council’s failure to return the pension notifications provided as part of his application for council tax support. There is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of noise and antisocial behaviour he has experienced. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate Miss X’s complaint about the Council’s delay in responding to her subject access request. This is because this is a complaint about a data matter which is best considered by the Information Commissioner’s Office.

Summary: Mr X complained the Council repeatedly failed to collect his domestic waste and failed to resolve the reasons behind the missed collections. The Council was at fault, which caused Mr X frustration and distress. The Council has agreed to apologise to Mr X, carry out monitoring of future collections, and review Mr X’s bin allocation.

Summary: We will not investigate this complaint about how the Council has dealt with a planning application. This is because the complainant has not suffered any significant personal injustice as a result of the alleged fault.

Summary: We will not investigate Ms X’s complaint about the Council’s offer of shared interim accommodation because there is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate Mrs X’s complaint about the Council’s response to incidents when her children were in foster care. Doing so would be unlikely to add to the Council’s own investigation, or to lead to a different or worthwhile outcome.

Summary: We will not investigate this complaint about the Council’s decision on Mr X’s application for a vehicle cross over as it is unlikely we will find fault by the Council.

Summary: We will not investigate this complaint about action taken by the Council after it found the complainant was using their driveway without having a dropped kerb installed. This is because the complaint is made late.

Summary: We will not investigate Mr X’s complaint about the Council’s delayed response to his subject access request. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This complaint is best dealt with by another agency.

Summary: We will not investigate this complaint about the Council’s decision to process a planning application and not to refund the application fee. Further investigation will not lead to a different outcome. Also we cannot require the Council to refund the fee as the planning application was processed and planning permission granted.

Summary: Ms X complains about the Council’s decision to name a particular school on her child’s education, health and care plan. Ms X also complains the Council failed to provide her child with a suitable education when he was unable to attend school. Although we are unable to investigate some aspects of Ms X’s complaint due to them being outside of the Ombudsman’s jurisdiction, we have found fault with the way the Council communicated with Ms X and its record-keeping. The Council has agreed to remedy the injustice this caused.

Summary: Mr A says the Council misadvised him about the need to submit a planning application in 2024. We have not found evidence of fault by the Council and have completed the investigation and not upheld the complaint.

Summary: Miss X complained the Council failed to complete her assisted waste collection. The Council was at fault, which caused Miss X frustration and distress. The Council has agreed to apologise to Miss X, carry out monitoring of future collections, and formally record the details of Miss X’s collection.

Summary: We cannot investigate Mr X’s complaint the Council allowed their child to witness domestic abuse. That is because the Court decided where Mr X’s child must live. We cannot investigate matters decided by the Court.