LGO Individual Decisions

Summary: We will not investigate Mrs X’s complaint that the Council failed to properly investigate her complaint about a councillor. There is not enough evidence of fault to justify an investigation.

Summary: We found fault on Mrs P’s complaint about the Council failing to follow procedures during its child protection investigation of her family. Previous risk assessments were lost and not passed to the new social worker. It failed to keep evidence of its own investigation of her complaint about a social worker. The agreed action remedies the injustice caused.

Summary: We will not investigate this complaint about the way the Council ended a long-term foster placement with the complainant and her husband. This is because there is no evidence of fault by the Council to warrant an investigation and we cannot achieve the outcome she is looking for.

Summary: Mrs X complains the Council failed to provide alternative education for her son Y when he could not attend school. We find fault with the Council for failing to provide appropriate full-time education for Y, causing frustration and distress to Mrs X. We have agreed financial remedies and service improvements to ensure this does not happen again.

Summary: We will not investigate this complaint the Council’s delay in correcting information affected a property sale. It is reasonable for the complainant to pursue the matter in the courts.

Summary: Mr X complains that the Council misled him about the position of a proposed development near his house. We will not investigate this complaint because there is no evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s homeless application and complaint. This is because an investigation would not lead to a different outcome. In addition, there is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate Miss X’s complaint about matters relating to the Council’s child protection involvement with her family. This is because there is nothing we could add to the response provided by the Council which explains it cannot consider her complaint until the court proceedings have concluded.

Summary: We will not investigate this complaint about the Council’s decision to approve an application for a Certificate of lawfulness of proposed use or development for a property in the area where the complainant lives. We have not seen evidence of fault in the way the Council made its decision.

Summary: Ms X complained that the Council placed her in unsuitable interim accommodation and failed to support her. We find fault in the Council’s approach. Ms X was not properly assessed, was placed in accommodation that had not been checked as being suitable and was not given a right to review the suitability of her accommodation. She was left without support and suffered extreme distress. We have made recommendations to address the injustice caused.

Summary: We will not investigate this complaint about the Council’s decision to approve an application for a Certificate of Lawfulness of Proposed Use or Development for a property next to her home. We have not seen evidence of fault in the way the Council made its decision.

Summary: We will not investigate this complaint about the Council’s decision to approve an application for a Certificate of lawfulness of proposed use or development for a property next to his home. We have not seen evidence of fault in the way the Council made its decision.

Summary: We will not investigate this complaint about the Council’s handling of matters relating to works to a property in Ms X’s locale which it decided were permitted development. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: Mr X complained the Council failed to follow a court order and facilitate contact between him, his child Y and his former stepchild W. He said this has caused him and Y significant frustration and distress. There was no fault in the Council’s actions.

Summary: We found no fault by a Council and ICB with regards to how they assessed Mrs Y’s needs following her discharge from hospital. However, we found fault with the Council’s complaint response which incorrectly advised Mrs Y’s son that a Continuing Healthcare Checklist had been completed when it had not. The Council will apologise for the distress this caused.

Summary: A woman complained about the Council’s decision not to award her a discretionary grant to provide a shower. But we will not investigate this matter because there is no sign of fault by the Council which warrants our involvement.

Mrs X complains the Council has failed to act following a breach of an abatement notice for nuisance from light

Summary: Miss B complained the Council failed to take effective action against a nearby car repair garage for emitting noise and strong paint fumes. Miss B said these affected her enjoyment of her home and she was worried about the impact on her and her family’s health. We have not found fault with the Council.

Summary: Ms Z, on behalf of Mr X, complained about the Council’s actions in respect of a Care Act assessment and its failure to properly communicate with him about this causing distress. There is evidence of fault as the Council delayed in providing the care package, failed to provide full advice about the financial assessment and failed to properly communicate with him. A remedy is agreed in addition to the actions already taken by the Council.

Summary: We will not investigate this complaint about the Council allowing a developer to change the surface material used for parking spaces at a residential development. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the way the Council considered the amendment.

Mrs C and Ms D complained the Council failed to take enforcement action against a business whose operations were affecting their enjoyment of their home. We have not found fault with the Council’s investigation of Mrs C and Ms D’s concerns.

Summary: We will not investigate this complaint that the Council failed to provide the urgent social care support the complainant’s mother needed. This is because it is unlikely we could add significantly to the Council’s findings or that we would recommend further action by the Council in addition to the steps it has already agreed to take to address the shortcomings it has identified.

Summary: Miss X complained the Council failed to correctly identify her care and support needs and placed her in unsuitable temporary accommodation. She also said it failed to recognise her assistance dog. We find there was fault in how the Council completed the care needs assessment. That meant it is probable Miss X went 18 months without receiving the support she needed. There was no fault in the Council’s housing decision, however it did delay in considering the suitability of that accommodation after Miss X raised her concerns. It also incorrectly suggested Miss X register her dog as an as

Summary: We cannot investigate this complaint about why a social worker wrote what she did in a report for court. This is not separable from the matters before the court.