LGO Individual Decisions

Summary: We will not investigate Mr X’s complaints that the Council mismanaged the Disabled Facilities Grant process leading to delays in work being completed. There is not enough evidence of fault or injustice to warrant an investigation.

Summary: We will not investigate this complaint about how the Council failed to respond properly to unacceptable noise from a nearby business. This is because it is unlikely we would find fault.

Summary: We cannot investigate this complaint about the Council removing a committee from running a community venue. That is because the Council has stated legal action, therefore the law says we cannot investigate.

Summary: We will not investigate this complaint about an application for discretionary council tax relief (support). This is because there is insufficient evidence of injustice and because the complainant has appealed to the Valuation Tribunal.

Summary: Mr X complained on behalf of his father, Mr Y. He said Mr Y’s care provider did not provide the agreed care and support detailed in Mr Y’s care plan. This affected Mr Y’s health and wellbeing, and he did not feel he received the care he paid for. We found there was fault by the Council as care visits were often less than the allocated 30 minutes. This caused distress which the Council agreed to provide a symbolic financial remedy for. However, we did not find Mr Y’s care needs were not met.

Summary: Miss X complained the Council failed to act to secure her child’s special educational provision during the 2023/24 academic year. Miss X said her child did not receive the special educational provision they were entitled to, affecting their attainment and wellbeing. This also caused Miss X avoidable distress. We have found the Council at fault for delays in seeking an early review of Z’s Education, Health and Care (EHC) Plan and for not taking sufficient action to satisfy itself Z’s provision was being secured. We have also found the Council at fault for the lack of specificity in Z’s

Summary: We will not investigate this complaint about the Council’s decision to remove Mr X’s housing register priority banding. This is because there is not enough evidence of fault to warrant our investigation.

Summary: Miss B complained that for several years the Council failed to ensure her son received a suitable education. We upheld the complaint, finding the Council failed to have enough oversight of her son’s case. It also did not properly review his Education, Health and Care Plan during years 10 and 11 of his education. This contributed to Miss B’s son missing education provision at a critical time and caused distress for Miss B. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy this injustice and improve its service to try an

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s actions in relation to Mr X’s social care, and events in his accommodation. There is insufficient evidence of fault in the Care Provider’s actions during three individual incidents Mr X complained about in 2024. Mr X has not yet complained to the Council about its actions from 2024 onwards and we cannot investigate those matters until the Council has had the opportunity to investigate and respond. Complaints about the Council’s earlier actions are late.

Summary: We will not investigate this complaint about a parking penalty charge notice as there is insufficient remaining injustice caused to the complainant, and we cannot achieve the outcome he seeks.

Summary: We will not investigate this complaint about the Council’s decisions on Mr X’s homelessness application. It is reasonable for

Summary: We will not investigate Mrs X’s complaint that the Council refused her application for a Blue Badge. This is because the Council has now agreed to issue a Blue Badge so an investigation would not lead to a different outcome.

Summary: We will not investigate Mr X’s complaint about bin collection issues. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.

Summary: We will not investigate Ms X’s complaint about the Council’s decision she does not qualify for its housing register because her income is too high. There is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate Mr X’s complaint about the Council not carrying out work in relation to fencing near his property. The Council has already apologised for earlier delays in responding to his service request, and any remaining injustice in relation to incomplete works is not significant enough to justify our involvement.

Summary: We will not investigate this complaint about the Council’s refusal to accept the complainant submitted a Right to Buy application to buy his home in October. The Council confirms it has no record of the application and we consider further investigation will not lead to a different outcome. Mr X wants the Council to honour the previous maximum discount on a new application. This is not something we can achieve.

Summary: Ms A complained that the Council has failed to secure the provision in her child’s Education, Health and Care Plan. She says her child’s health, education and long term development have been negatively impacted by this. We found the Council at fault. The Council has agreed to apologise and provide a payment to Ms A and to her child in recognition of the injustice caused.

Summary: Mrs X complained the Council had failed to provide education and support for her son (Y) when he could not attend school. We found fault with the Council. This fault caused injustice to Y as he missed out on the support he needed and to Mrs X. The Council agreed to apologise, make payments to recognise Y’s loss of education and Mrs X’s distress and carry out service improvements.

Summary: We will not investigate this complaint about the conduct of staff at a Council library. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no worthwhile outcome we can achieve by investigating.

Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify to join its social housing register. This is because the Council’s decision properly took account of its housing allocations policy and the complainant’s living circumstances and housing needs. We did identify some fault by the Council with respect to communication, but this did not cause a significant enough injustice to warrant investigation.

Summary: We will not investigate this complaint about garden waste collections because there is insufficient evidence of fault causing injustice.

Summary: Mr X complains about the Council’s failure to admit liability for the damage to his car. We will not investigate because this complaint does not meet the tests set out in our Assessment Code. It is reasonable for Mr X to pursue his claim by taking the Council to court.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to award him increase housing register priority on medical grounds. There is insufficient evidence of fault to warrant an investigation.