LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her son. There is not enough evidence of fault in the Council’s actions to warrant investigation.

Summary: We will not investigate Miss X’s complaint about a social worker’s report to a Standards of Care investigation. The Council has declined to investigate Miss X’s complaint as it was not involved in the production of the disputed report or the decision to deregister Miss X as a foster carer. We cannot achieve the outcome Miss X wants.

Summary: We will not investigate this complaint about how the Council handled Mr X’s concerns about the impact of development near his home. This is because there is not enough evidence of fault.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her claim for damages after she was injured when she tripped on a protruding paving flag. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Summary: We will not investigate this complaint about deprivation of assets. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.

Summary: We cannot investigate Mr X’s complaint about the Council offering him only programmes for domestic abuse perpetrators rather than a course for male victims or survivors of domestic abuse as this matter could reasonably have been mentioned during court proceedings concerning the care of his child. A permanent legal bar prevents us investigating the complaint.

Summary: We will not investigate this complaint about the Council’s failure to investigate a complaint about racist and derogatory comments published on its website for a planning application. Further investigation will not lead to a different outcome.

Summary: We cannot investigate Miss X’s complaint about the content of the Council’s social care report for court because the law says we cannot investigate matters considered by a court.

Summary: We will not investigate Mrs X’s complaint the Council failed to provide sufficient funding to ensure her child’s school could deliver the provision set out in their Education, Health and Care (EHC) plan. The matter falls outside our jurisdiction because Mrs X has appealed to the Tribunal.

Summary: We will not investigate this complaint about the Council’s provision of free school meals for children educated otherwise than at school. There is insufficient evidence of fault on the Council’s part to warrant investigation.

Summary: Mrs X complained the Council failed to properly assess her mother before placing her in residential care, forced her mother into a second placement, delayed responding to safeguarding concerns, excluded Mrs X from meetings and failed to act on the concerns she raised. The Council failed to include relevant professionals in assessing Mrs Y, failed to involve Mrs X in meetings and failed to consider safeguarding concerns about the home properly. That has caused Mrs X distress and uncertainty. An apology, payment to Mrs X and reminder to officers is satisfactory remedy.

Summary: We will not investigate Mr X’s complaint that his new van does not qualify for permits to access the Council’s household waste recycling centres. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to make his mother’s residential care placement permanent because there is not enough evidence of fault in the way the Council made its decision.

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a planning application. We are unlikely to find fault to warrant investigation.

Summary: We will not investigate this complaint about the Council’s decision to issue a Community Infrastructure Levy Demand Notice. The complainant has appealed to the Planning Inspector against the Demand Notice which takes the matter outside our jurisdiction.

Summary: We cannot investigate Mr X’s complaint about Council delay in deciding and telling him about a planning application as he appealed to the Planning Inspector. We will not investigate his complaint about the Council’s handling of his complaint as it is not a good use of our resources.

Ms X complains about the Council’s handling of her ‘Subject Access Request’ and also about the Council’s actions in court. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Ms X to complain to the Information Commissioner’s office as it is better placed to investigate the complaint about her Subject Access Request. And we have no power to consider what happened in court.

Summary: We will not investigate this complaint about trading standards because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about a Penalty Charge Notice. Miss X had the right to formally challenge it and appeal to the tribunal and it would be reasonable to expect her to have used that right. There is not enough evidence of fault in the Council’s actions to warrant further investigation.

Summary: We cannot investigate this complaint about a housing benefit overpayment because the complainant appealed to the tribunal.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a parish councillor. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about charging for adult social care. Although it is worrying for the complainant, there is not enough evidence of fault by the Council to justify an Ombudsman investigation.

Summary: Mrs X complained about the Council’s failure to hold a private care provider responsible for the poor care it delivered to her mother, Mrs Y. We have discontinued our investigation because the complaint was late and there was not a good reason for the delay in bringing the matter to the Ombudsman.

Summary: We will not investigate Mrs X’s complaint about children services’ actions as the Information Commissioner’s Office and Social Work England are better placed.