LGO Individual Decisions

Summary: We will not investigate this complaint about how the Council consulted residents on parking restrictions where the complainant lives. It is not yet possible to determine whether the complainant has suffered any significant personal injustice because of the alleged fault.

Summary: We cannot investigate this complaint about Council tax liability because the complainant has appealed to a Valuation Tribunal.

Summary: We will not investigate this complaint about damage caused by falling branches. The courts are best placed to consider the matter, as a claim for compensation.

Summary: The Council was at fault for failing to keep accurate records of its consideration of Ms X’s case at its Exceptional Circumstances Panel. However, this did not cause Ms X a significant injustice. The Council has agreed to act to improve its services.

Summary: We will not investigate this complaint about the amount of compensation paid after a pothole claim as we cannot achieve the outcome the complainant seeks.

Summary: We will not investigate this complaint about a councillor. There is not enough evidence of fault in how the Council considered the complaint to justify our involvement.

Summary: We will not investigate Dr X’s complaint about a missed refuse collection. This is because the matter has not caused Dr X any significant personal injustice which is serious enough to warrant an investigation.

Summary: We do not propose to investigate this complaint about Miss X’s council tax. At our invitation, the Council has agreed a suitable remedy. It will make an affordable repayment arrangement for arrears that arose due to inadequate explanations from the Council.

Summary: We will not investigate this complaint about council tax payment liability. This is because Mr Y has a right to appeal to the Valuation Tribunal and it is reasonable to expect him to use this right.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not suffered significant injustice as a result of the alleged fault.

Summary: We will not investigate Mrs X’s complaint about the Council's handling of a planning enforcement matter. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about how the Council calculated Mr X’s council tax support. That is because the Valuation Tribunal is best placed to consider complaints about council tax.

Summary: We will not investigate this complaint about the Council’s decision to only provide discretionary energy rebate payment to individuals who received council tax support before, or on, 1 April 2022. This is because there is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate this complaint that the Council allowed a business to be registered at the complainants address. This is because the Council has amended its records and addressed the reason for the error being made. Further investigation would therefore not lead to a different outcome.

Summary: We stopped investigating this complaint about adaptations to Miss X’s home. Part of the complaint is late. The rest of the complaint is about matters which the law says we cannot investigate.

Summary: We will not investigate this complaint about the Council’s refusal to make adaptations to Mr X’s property. This is because he is a Council tenant and so this complaint is about the management of social housing. The law does not allow us to investigate these complaints.

Summary: We will not investigate this complaint about issues arising from a council tax payment. Fault by the Council has not caused the complainant injustice that would justify our involvement.

Summary: We will not investigate this complaint about the Council’s response to the complainant’s request to carry out work on a tree. This is because there is no evidence of fault on the Council’s part.

Summary: We will not investigate this complaint about Mr X’s council tax liability and the Valuation List banding of his property. It was reasonable for him to appeal to the Valuation Tribunal and the Council is not responsible for amending the Valuation List.

Summary: We will not investigate this complaint about the wrong refuse collection date being shown on the Council’s website, and the failure to collect the complainant’s refuse for a further two weeks. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The injustice to the complainant is not significant enough to justify our continued involvement, and the Council has already provided a satisfactory response to the complaint.