LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s review of a housing application. There is insufficient evidence of any significant injustice caused by the Council which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s handling of discoloured water at Mr X’s home as the safety and testing of drinking water was not the Council’s responsibility, and problems relating to the internal hot water system relate to the Council’s management of leasehold and social housing.

Summary: We will not investigate Mr X’s complaint about the conduct of officers acting on behalf of the Council because further investigation is unlikely to lead to a different outcome.

Summary: We will not investigate Mr X’s complaint about the Council’s delay in issuing a review decision because the Council has already apologised and offered a payment. Further investigation would not lead to a different outcome. We will not investigate his complaint about conflicting information about his position on its housing register because there is insufficient evidence of fault.

investigate this complaint about the Council’s assessment of disrepair in a private rented property under its Housing Act 2004 duties. There is insufficient evidence of any significant fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Ms X’s complaint about children services’ actions. We have upheld Ms X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

Summary: Miss X complained the Council placed her in bed-and-breakfast accommodation beyond the six week limit, delayed identifying alternative accommodation and failed to keep her up-to-date. The Council accepts it kept Miss X in bed-and-breakfast accommodation for longer than the six weeks allowed. The Council also failed to keep Miss X up-to-date. Because of the Council’s delay Miss X had to stay in unsuitable accommodation for longer than she should have. An apology and payment to Miss X is satisfactory remedy.

Summary: We will not investigate this complaint about how the Council considered Mrs X’s housing allocation. There is insufficient evidence of fault and injustice to justify an investigation.

Summary: We will not investigate this complaint about a penalty charge notice. This is because the Council has now cancelled the penalty charge notice, and it is unlikely investigation would achieve anything more for Mr X.

Summary: Miss X complained the Council did not meet her late grandfather’s communication needs when its social workers visited him in hospital. Miss X also complained the Council did not explain her late grandfather’s communication needs to the hospital. Miss X says the Council’s actions caused avoidable distress to her grandfather and negatively impacted her own wellbeing. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and review its processes regarding the provision of communication support to deaf service users.

Summary: We will not investigate this complaint about a refused homelessness application. This is because Mr X could have appealed the decision in court, and it would have been reasonable to expect him to do so.

Summary: We will not investigate this complaint about the unsuitability of Mr X’s temporary accommodation as he has the right to appeal to the County Court.

Summary: We will not investigate this complaint about Ms X’s housing application because there is not enough evidence of fault to warrant further investigation.

Summary: We cannot investigate this complaint about the actions of the coroner’s office. We do not have the power to investigate the actions of the coroner or the coroner’s office staff because they are not acting under an administrative function of the Council.

Summary: We will not investigate this complaint about the Council refusing to revoke an enforcement notice which applies to a property the complainant wants to purchase. There is insufficient evidence of fault by the Council, and we could not achieve the outcome the complainant is seeking.

Summary: We will not investigate Mr X’s complaint that he was unfairly banned from a leisure facility. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about problems the complainant had renewing a disabled person's freedom pass. This is because the Council has provided a satisfactory remedy.

Summary: We cannot investigate this complaint about court action taken by the Council for council tax arrears. This is because the complainant has started legal proceedings against the Council.

Summary: We will not investigate this complaint about a council tax matter. This is because there is another body better placed to consider it, and it is late.

Summary: We will not investigate this complaint that the Council gave the complainant wrong information in 2018 about making a housing application. This is because it is a late complaint.

Summary: We cannot investigate Ms X’s complaint about the actions of the coroners’ office. We do not have the power to investigate the actions of the coroner or the coroners’ office staff who complete administrative tasks on the coroners’ behalf.

Summary: We will not investigate Miss X’s complaint the Council failed to provide the reimbursement of special educational needs expenses incurred despite agreeing to do so and failure to provide a personal budget. This is because there is insufficient evidence of fault. In addition, further investigation would not lead to any worthwhile outcomes.

Summary: We will not investigate this complaint about an unsuccessful application to join the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: Ms X complained about the Council’s actions in relation to her homelessness application between 2021 and 2024, and about terminology it used to describe child sexual abuse. The Council delayed making decisions about Ms X’s homeless application and used inappropriate language to describe child sexual abuse which caused Ms X frustration and distress. The Council had already offered Ms X an appropriate remedy for the frustration she was caused. It will apologise to Ms X for the distress caused by the inappropriate language.