LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint that the Council delayed removing former residents of his property from the electoral register and did not handle his complaint properly. The Council has not caused Mr X injustice and has amended the electoral register.

Summary: We will not investigate the Council’s response to Mr X’s noise complaint as it would not be in the public interest for us to do so.

Summary: We cannot investigate this complaint because it is about a contract dispute between the Council and the complainant and the matter has been subject to the commencement of court proceedings.

Summary: Miss X complained about the Council’s decision on her council tax charges and its poor communications, causing her financial loss and distress. We decided not to investigate the Council’s decisions as Miss X could appeal to the Valuation Tribunal. We found fault with the Council’s communications. We recommended it apologise to Miss X, publish its discretionary reduction policy, and remind its staff to inform service users of their appeal rights.

Summary: We will not investigate this complaint about the actions of the Council in relation to a boundary dispute. This is because we will not be able to achieve the outcomes requested by the complainants.

Summary: We cannot investigate Miss B’s complaint that she suffered injuries due to the Council’s failure to maintain a Council property. This is because we cannot investigate complaints about the management of social housing by councils.