LGO Individual Decisions

Summary: We cannot investigate this complaint about how the Council has exercised its safeguarding duties to Miss X’s child. The law prevents us from investigating a complaint about the start of court action or what happened in court.

Summary: We will not investigate this complaint about highways maintenance because it is reasonable to expect Miss Y to approach the court, which is better placed to consider the complaint.

Summary: We cannot investigate Mr X’s complaint about the Council’s conduct during a tribunal appeal. Doing so would overlap with the role of the Tribunal.

Summary: We cannot investigate this complaint about an overgrown garden, in a Council rented property, which affects the complainant’s fence. This is because we have no power to investigate a council when it is acting as a landlord.

Summary: Mr X complained about the Council’s response to issues caused by a vehicle dweller encampment close to his home. There is no fault in the Council’s decision making process, it has made decisions in accordance with its policy. The Council is due to review the policy to ensure it is clear and consistent, taking into account views of residents and vehicle dwellers. The Council also carried out the actions it promised in its response to Mr X’s complaint.

Summary: We will not investigate Ms X’s complaint that the Council refused to allow her to ask questions at a Council committee meeting and then failed to properly explain why. There is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about missed household waste and recycling collections. This is because an investigation would not achieve anything further.

Summary: We will not investigate this complaint about housing benefit and council tax reduction overpayments. This is because it is reasonable to expect Mrs X to appeal the Council’s decisions to the Tribunal.

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s housing application. This is because it is made late, and I see no good reason to exercise discretion and consider it now.

Summary: We will not investigate this complaint about the care assessment process. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.

Summary: The Council was at fault as it did not respond to Mr X’s official complaint and has not properly assessed some of the Disability Related Expenses incurred by his mother when calculating her contribution to care costs. Reassessing the Disability Related Expenses and making a payment for the distress caused by the delay in the complaints process remedies the injustice.

Summary: We will not investigate this complaint about missed recycling collections. The Council has apologised to the complainant and taken steps to improve the service. We consider further investigation will not lead to a different outcome.

Summary: We will not investigate Miss X’s complaint the Council placed her in unsuitable temporary accommodation. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Summary: We will not investigate Mrs X’s complaint about the Council’s conduct while dealing with her appeal against a penalty charge notice. This is because the Council has apologised and offered a suitable remedy for the injustice its actions caused Mrs X.

Summary: We will not investigate Mrs X’s complaint that the Council threatened court action for non-payment of two penalty charge notices as the Council’s agreement to refund her payment of £70 provides a suitable remedy for the issue. We will not investigate Mrs X’s complaint about an alleged data breach as it would be reasonable for her to take the matter to the Information Commissioner and seek a remedy at court.

Summary: We cannot investigate this complaint about the Council’s response to a complaint about anti-social behaviour. We have no remit to consider the Council’s action in connection with its management of its social housing.

Summary: We will not investigate this complaint about a data breach as the Information Commissioner's Office is best placed to assess the Council's response and compensation can be sought in court.

Summary: We will not investigate this complaint the Council has not taken appropriate enforcement action against encampments. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the Council’s decision that it cannot issue the complainant with a parking permit. This is because there is insufficient evidence of fault by the Council.

Summary: We cannot investigate this complaint about Penalty Charge Notices because the complainant appealed to the tribunal.

Summary: We will not investigate this complaint about the Council’s decision not to pay compensation after it cancelled a Penalty Charge Notice. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about the Council not collecting his cardboard waste and its delay responding to his complaint. The matters complained of do not cause sufficient significant personal injustice to Mr X to warrant us investigating. We do not investigate councils’ complaint-handling where we are not investigating the core issues giving rise to the complaint.

Summary: We will not investigate this complaint about disrepair in a housing association accommodation. We cannot investigate complaints about the management of tenancies by social housing landlords.

Summary: Mr B complained that the Council did not correctly consider an application to vary conditions in a previously granted planning permission. We found the Council at fault. The Council has agreed to apologise to Mr B in recognition of the injustice caused.

Summary: We will not investigate this complaint that the Council failed to make appropriate alternative educational provision for the complainant’s daughter and failed to ensure the delivery of provision set out in her Education Health and Care Plan. Our intervention would not add anything significant to the outcome which has already been achieved and is not therefore warranted.