LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about the care received by his relative in a Care Home from 2020 – 2022. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint has been made late and there are no good reasons for us to investigate.

Summary: Mr and Mrs B complained that the Council had failed to complete the stage two investigation of their complaint about children’s services within 13 weeks and following an earlier complaint to us. We have not found fault with the Council’s actions.

Summary: We will not investigate Ms X’s complaint that she was illegally detained by the Police in 2017. We have no jurisdiction to investigate the actions of the Police. We will also not investigate Ms X’s complaint that a Council officer is stalking her. This is a criminal matter and as such, falls outside our jurisdiction.

Summary: We will not investigate this complaint about council tax charges as we cannot achieve the outcome the complainant seeks.

Summary: We will not investigate Mr X’s complaint about missed bin collections and emptied bins being left on his driveway after a collection. The matters complained of do not cause sufficient significant personal injustice to him to warrant us investigating.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after his car was hit by a deer. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Summary: Mr B complained that the Council had failed to award COVID-19 relief to the business rates payable on his business property following a change to the way in which the property was listed. We have not found fault with the Council’s actions.

Summary: We will not investigate Ms X’s complaint about children services’ actions. We have upheld Ms X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.

Summary: We will not investigate Miss X’s complaint that a Council provided false information and breached confidentiality. This is because it is best dealt with by the Information Commissioner's Office.

Summary: We will not investigate this complaint about delay on the Council’s part in completing the statutory procedure for complaints about children’s services matters. This is because there is insufficient outstanding injustice to warrant investigation.

Summary: The Council took too long to issue a final Education Health and Care (EHC) Plan, following a review. During this time, the child has not been able to attend school due to the risk of harm. The Council failed to ensure that the child received the provision set out in the Plan or properly considered whether the Council has met its legal duty to make sure it provides a suitable education.