LGO Individual Decisions

Summary: We will not investigate Mrs X’s complaint about how the Council handled an application for an Education Health and Care needs assessment for her child. This is because it is reasonable for Mrs X to use her right of appeal to a tribunal and because an investigation would not achieve a different outcome.

Summary: We will not investigate this complaint the Council failed to enforce licence conditions at a Residential Park. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about council tax support because Mrs X has appealed to the Valuation Tribunal.

Summary: Mrs X complained about the Council’s handling of her son, Y’s, educational placement and the specialist provision outlined in his Education Health and Care (EHC) Plan after he stopped attending school. The Council was at fault as it failed to review Y’s EHC Plan within statutory timescales. It also failed to ensure Y received the specialist provision in the Plan after deciding the school named in the Plan could not meet his needs. It also failed to provide Y with suitable alternative educational provision. The Council has agreed to apologise and make a payment to Mrs X to recognise Y’

Summary: We will not investigate Mrs X’s complaint about the Council’s decision that her mother Mrs Y’s financial gifts to family members were deprivations of her assets required for care home fees. There is not enough evidence of fault in the Council’s decision‑making process to warrant us investigating.

Summary: We will not investigate this complaint about the way the Council is considering a planning application. Or about the Council withholding information. We do not consider the complainants have suffered a significant personal injustice as the Council has not decided the planning application. And they have already complained to the Information Commissioner about access to information.

Summary: We will not investigate this council tax complaint because there is insufficient evidence of fault causing injustice. In addition, the complainant could have used her appeal rights if she disagreed with the outcome of her claim for council tax support.

Summary: We will not investigate Mr X’s complaint about the Council’s refusal of his claim for additional heating and electricity costs to be included as disability related expenditure in his son’s financial assessment. This is because there is insufficient evidence of fault.

Summary: Mrs X complains about problems related to her husband Mr X’s discharge from hospital to residential care. We have not found fault with Dorset Council or Agincare UK Weymouth. Dorset County Hospital NHS Foundation Trust (the Trust) acted with fault in the way it managed Mr X’s hospital discharge and communicated with Mrs X. We recommended the Trust apologised to Mrs X and paid her £250 in recognition of the avoidable uncertainty and frustration caused by its fault. We also recommended the Trust shared an anonymised version of this decision with staff for learning. The Trust accepted ou

Summary: Mrs X complains about problems related to her husband Mr X’s discharge from hospital to residential care. We have not found fault with Dorset Council or Agincare UK Weymouth. Dorset County Hospital NHS Foundation Trust (the Trust) acted with fault in the way it managed Mr X’s hospital discharge and communicated with Mrs X. We recommended the Trust apologised to Mrs X and paid her £250 in recognition of the avoidable uncertainty and frustration caused by its fault. We also recommended the Trust shared an anonymised version of this decision with staff for learning. The Trust accepted ou

Summary: We have discontinued our investigation of this complaint, about the support provided to a child with special educational needs, and a delay by the Council in completing a review of his education, health and care plan. This is because the Council has already offered an appropriate remedy, we cannot investigate part of the complaint because it is about a school rather than the Council, and because we cannot provide the outcome the complainant is seeking.

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her daughter’s Education, Health and Care needs assessment. This is because the injustice she claims stems from the Council’s decision not to issue her daughter an Education, Health and Care Plan and this decision carried a right of appeal which it would have been reasonable for Mrs X to use.

Summary: Mrs X complains about problems related to her husband Mr X’s discharge from hospital to residential care. We have not found fault with Dorset Council or Agincare UK Weymouth. Dorset County Hospital NHS Foundation Trust (the Trust) acted with fault in the way it managed Mr X’s hospital discharge and communicated with Mrs X. We recommended the Trust apologised to Mrs X and paid her £250 in recognition of the avoidable uncertainty and frustration caused by its fault. We also recommended the Trust shared an anonymised version of this decision with staff for learning. The Trust accepted ou

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to disclose the address where his child lives with their other parent. Such matters fall outside our jurisdiction. It would be reasonable to expect Mr X to return to court to enforce the terms of any child contact or residency arrangements. He could also ask the Information Commissioner’s Office to consider whether the Council has complied with General Data Protection Regulations.

Summary: Miss X complained the Council incurred delays in securing a specialist education placement for her son. She says the Council has failed to provide a placement resulting in her having to continue to provide home school education. Miss X says the Council’s actions have caused avoidable distress to her and her family. She says her son has also missed out on receiving education at a specialist setting. We found fault by the Council. The Council has agreed to provide Miss X with an apology and a financial remedy, and to issue a final Education, Health and Care Plan within one month of this

Summary: Mrs X complains the Council failed to ensure her mother, Mrs Y, received the care she had been assessed as needing at Blandford Grange Care Home, and failed to carry out proper safeguarding enquiries into her concerns. The Care Home did not always meet Mrs Y’s needs, which could have put her at risk of harm, although there is no evidence of significant harm to Mrs Y. Nevertheless, the Council needs to apologise to Mrs X for the distress caused to her and her mother.

Summary: Mrs X complains the Council has not dealt with her daughter Y’s education properly and she has missed educational opportunity. The Council delayed considering whether it should make alternative education provision for Y. Y suffered delay and the loss of educational opportunity. The Council should apologise and pay Mrs X £1500.

Summary: Mr and Mrs X complained the Council failed to provide their child, Z, with a suitable education and proper social care support; and about its complaint handling. We have found fault by the Council, causing injustice, in failing to provide Z with a suitable education from March to June 2023, and with its complaint handling, causing injustice. The Council has agreed to remedy this injustice by; apologising; making payments to reflect the impact on Z of the missed education; and distress caused to Mr and Mrs X.

Summary: Ms X complained the Council failed to arrange suitable alternative provision and all the special educational needs provision in her child, Y’s, Education, Health and Care Plan. Ms X said this distressed her, caused her financial difficulty and Y missed education and provision. There was fault in the way the Council did not ensure Y received education and plan provision. Y missed education and plan provision for one academic term. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.

Summary: Mr H complains on behalf of Mrs H, his mother, who lives in a care home. He complains the care home has been paid twice, by Mrs H and the Council. The care provider has refused to refund Mrs H’s payment and the Council has not taken enough action to assist them to resolving the issue. We do not uphold the complaint.

Summary: We cannot investigate this complaint about the actions of a social worker and what she recorded about Miss X’s family. A permanent legal bar prevents us investigating these matters as they are closely linked to court action.

Summary: Mrs C complained the Council wrongly refused to provide free school transport for her son to her preferred school which was listed in his Education, Health and Care plan. We found no fault by the Council. It reached decisions about the school placement and free school transport in line with statutory guidance and its policy.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his council tax accounts and recovery action. There is insufficient evidence of fault to warrant an investigation.

Summary: Mr and Mrs X complained about the way the Council dealt with their child, P’s education and special educational needs provision. We have found fault by the Council, causing injustice, in failing to

Summary: Mrs B complains about the Council’s actions after agreeing to build an extension to meet the needs of her son who has disabilities. We have found fault as there were delays, poor communication and the Council refused to carry out minor adaptations to meet her son’s needs while the family waited for the works to be completed. This meant that Mrs B’s son lived in a house that did not fully meet his needs and this also affected the family. The Council has agreed to apologise, pay a financial remedy, provide an updated care plan, organise a meeting between relevant departments and carry o