LGO Individual Decisions

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint the Council failed to respond properly to adult safeguarding concerns. That is because the complaint it late and there is no good reason to exercise discretion and consider it now.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by its delay.

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: Mrs X complained about the Council’s delay in completing an Education, Health and Care needs assessment, which had adversely affected her child’s education. We found avoidable delay by the Council in carrying out the assessment. The Council agreed to send Mrs X a written apology and make a symbolic payment in recognition of the avoidable distress caused by its delay.

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate Mr X’s complaint about the Council not repairing a damaged footbridge or stopping the public from using it, and how it responded to his correspondence and complaint. There is not enough evidence of fault in the Council’s decision-making process nor sufficient significant personal injustice caused to him by the matters complained of to warrant us investigating. An investigation would not lead to a different outcome. We do not investigate councils’ complaint-handling where we are not investigating the core issues which gave rise to the complaint.

Summary: Mrs X complained the Council delayed completing her child, Y’s Education, Health and Care (EHC) needs assessment. She further complained the Council failed to ensure Y received suitable alternative provision since January 2025. The Council delayed completing Y’s EHC needs assessment by 14 months, caused by a delay in obtaining Educational Psychology (EP) advice. The Council also failed to keep oversight of Y’s education when it ended Y’s alternative provision in January 2025. The Council agreed to apologise to Y and Mrs X and make a payment to acknowledge the distress and uncertainty

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy, and this removes the need for us to investigate.

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Miss X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: Mr X complained the Council had not given fair or full consideration to his application to have a dropped kerb outside his property which led to the application being rejected. We found the Council should provide further justification for its decision, remind staff to clearly communicate decision reasons and apologise to Mr X for the distress caused.

Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We found fault with the Council delaying for 14 weeks outside the statutory timescales in producing Mr X’s child’s Education, Health and Care Plan. We also found fault with the Council failing to meet its complaint timescales by one week and failing to provide accessible education for Mr X’s child for five weeks. This caused frustration and inconvenience to Mr X and lost education for his child. We also found fault with the Council failing to get its own Educational Psychologist report and instead relying on Mr X’s. The Council agreed to apologise to Mr X, pay him £200 for his distres

Summary: Miss X complained about the Council’s failure to ensure her son (Y) received education and support included in his Education Health and Care Plan. We found fault with the Council in the way it carried out its alternative provision duty and reviewed Y’s Educational Health and Care Plan. The Council’s fault meant Y missed education and support he needed. It also caused significant distress to Miss X. The Council has agreed to apologise, arrange a meeting to check Y’s engagement with his post-16 education and make symbolic payments. The Council has previously agreed to improve its servic

Summary: We will not investigate this complaint about the Council’s introduction of a temporary traffic regulation order. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan. We have upheld the complaint, and the Council has agreed to a proportionate way to resolve the complaint.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X a Blue Badge. This is because there is not enough fault to justify our involvement.

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.