LGO Individual Decisions

Summary: There was no fault with the Council’s investigation into Mr X’s complaint that he was the victim of a homophobic attack.

Summary: Ms D complained the Council failed to follow the correct procedures when it removed a foster child from her care. She says the Council made a flawed decision and it failed to communicate with her and her family. We find the Council was at fault for its lack of transparency and its communication with Ms D. The Council has agreed to our recommendations to address the injustice caused.

Summary: Mr T complains about the Council’s actions relating to an unrecognised footpath, which no longer exists due to a new housing development. He says the closure of the route has had a negative impact on his life and caused him distress. We do not find fault in the actions of the Council. As the route was unrecognised, there was no formal process required to close it, and the Council has provided the correct information to Mr T about how he could apply for recognition of the route.

Summary: Mrs Y complains the Council improperly referred her family for a safeguarding investigation following allegations against her partner. She says the allegations were unfounded and the way the Council went about the matter caused distress. The Ombudsman does not find fault in how the Council managed the referral.