LGO Individual Decisions

Summary: We will not investigate Ms X’s complaint that her car was damaged by a pothole. This is because it is reasonable for Ms X to pursue her claim for expenses and repair costs by taking the Council to court.

Summary: Mr F complained the Council failed to properly consider a planning application for development next to his home. We found no fault in the way the Council determined the planning application or carried out its enforcement investigation. There was fault in complaint handling which caused Mr F some time and trouble. The Council has agreed to apologise for this.

Summary: We will not investigate this complaint about the wording of the Council’s report following an inspection of the complainant’s property. We consider that further investigation will not lead to a different outcome.

Summary: We will not investigate this complaint about how the Council handled a noise complaint. This is because investigation is unlikely to achieve any worthwhile outcome for Mrs X.

Summary: We will not investigate this complaint about Council tax because there is insufficient evidence of fault by the Council. There is also a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s handling of his reports of speeding buses. This is because the Council has undertaken a study to determine what it should do about the issue and it is unlikely investigation would achieve anything more for Mr X.

Summary: We will not investigate this complaint about Ms X’s application for social housing. Part of the complaint is late and there is no good reason Ms X could not have complained to us sooner. It is unlikely we would find fault with the rest of the complaint.

Summary: We will not investigate this complaint alleging the Council supplied false information to a third party during a property purchase which caused economic loss to Ms X. This is because we could not achieve the outcome requested.

Summary: We will not investigate this complaint about how the Council dealt with reports of private property disrepair. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s actions during an assessment for Ms X’s children, because it is unlikely that we could add anything to the investigation that the Council has already carried out. Additionally, the Information Commissioner’s Office would be better placed to consider some of the matters raised.

Summary: We will not investigate this complaint about Council tax reduction because there is insufficient evidence of fault by the Council and a right of appeal to a Valuation Tribunal.

Summary: We will not investigate Mrs X’s complaint about the Councils poor communication. This is because further investigation is unlikely to lead to a different outcome.

Summary: We will not investigate this complaint about highway repair because the court is better placed to consider the complaint, and it is reasonable to expect Mr Y to use his right to go to court about the matter.

Summary: We cannot investigate Mr X’s complaint about the school setting named in his child’s Education, Health and Care Plan. This is because Mr X has used his right of appeal to the First-tier Tribunal (Special Educational Needs and Disability) about the same matter.

Summary: Mrs X complained that the Council delayed its decision-making about her daughter’s special educational needs support and then failed to properly deliver that support. We have found that the Council was at fault. It caused delays, did not provide all the therapy Mrs X’s daughter needed, and did not handle Mrs X’s complaints properly. The Council has agreed to remedy their injustice, including their distress. It will also take steps to improve its service.

Summary: We will not investigate this complaint about the Council’s homelessness support. There is not enough evidence of fault to justify our involvement.

Summary: We found that North Middlesex Hospital NHS Trust failed to consistently provide adequate overnight support to a patient with a learning disability. We also found that the London Borough of Barnet failed to review the patient’s needs in hospital when other professionals noted they had changed. And we found there were avoidable delays in the discharge process, caused by both organisations. These faults caused avoidable distress and uncertainty. We asked the organisations to apologise and provide small financial payments to address this injustice.

Summary: We found that North Middlesex Hospital NHS Trust failed to consistently provide adequate overnight support to a patient with a learning disability. We also found that the London Borough of Barnet failed to review the patient’s needs in hospital when other professionals noted they had changed. And we found there were avoidable delays in the discharge process, caused by both organisations. These faults caused avoidable distress and uncertainty. We asked the organisations to apologise and provide small financial payments to address this injustice.

Summary: We found that North Middlesex Hospital NHS Trust failed to consistently provide adequate overnight support to a patient with a learning disability. We also found that the London Borough of Barnet failed to review the patient’s needs in hospital when other professionals noted they had changed. And we found there were avoidable delays in the discharge process, caused by both organisations. These faults caused avoidable distress and uncertainty. We asked the organisations to apologise and provide small financial payments to address this injustice.

Summary: We will not investigate this complaint about Miss X’s time in Council care between 2016 and 2021. While it is understandable that she has not complained sooner, we would be unlikely to be able to conduct a robust investigation or achieve a worthwhile outcome.

Summary: We will not investigate Ms X’s complaint about the use of preferred personal pronouns on Council emails. Her complaint is late.

Summary: We will not investigate Ms X’s complaint about the actions of the Council when she registered her father’s death. Further investigation would not lead to a different outcome.

Summary: We will not investigate Ms X’s complaint about bin collections and harassment. Either further investigation would not lead to a different outcome or there is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about care arrangements for Ms X’s child. The law prevents us from investigating anything that has been the subject of court proceedings. It would be reasonable for Ms X to return to court if she wishes to request changes to the care arrangements in place.