LGO Individual Decisions

Summary: We will not investigate Mrs X’s complaint about the actions of staff at a leisure facility. This is because

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Mr X’s complaint about an officer’s actions. We are unlikely to significantly improve on the Council’s replies to his complaint. And it is reasonable for him to apply to Court for any personal injury he claims to have sustained.

Summary: We will not investigate this complaint about Council tax enforcement because there is insufficient evidence of fault by the Council. Part of the complaint has been remedied.

Summary: We will not investigate this complaint about housing benefit as there is a right of appeal to a tribunal.

Summary: Miss X complained the Council delayed reviewing its decision on her housing register application. When it did the review, Miss X complained it failed to consider the relevant medical evidence when deciding her priority award. She also complained the Council prevented her from bidding on adapted properties, despite needing one due to her disabilities. The Council significantly delayed reviewing its decision which was fault. The Council then carried out the review and there was no fault in how it reached its decision. It also did not prevent Miss X from bidding on adapted properties. Th

Summary: We will not investigate this complaint about council tax exemption. That is because it is a late complaint.

Summary: Miss X complained the Council failed to provide her with suitable temporary accommodation. She said this impacted her mental health. The Council was at fault. Miss X and her family lived in unsuitable accommodation for nine months. The Council has agreed to apologise and make a financial payment.

Summary: Ms X complained about a care home funded by a council and integrated care board at which her sister, Dr Y, was a resident. Ms X said poor care and communication led to distress for her. We will not investigate this complaint as it is unlikely we would add to the remedial action which the Home has already carried out.

Summary: We will not Ms X’s complaint about the Council’s refusal to let her succeed her parents’ tenancy because it is late and because we cannot investigate complaints about councils acting in their capacity as social landlord.

Summary: We cannot investigate this complaint about information shared during court proceedings. The law prevents us from investigating complaints about what happened in court.

Summary: Ms Z, on behalf of her aunt Mrs X, complained the Council delayed completing a social care assessment; failed to consult professionals with relevant information and failed to provide a suitable level of care. The Council delayed in completing the assessment causing uncertainty. A payment to acknowledge this is agreed.

Summary: We will not investigate Mrs X’s complaint about how the Council has dealt with her recent application to join the housing register. This is because there is insufficient evidence of fault by the Council. Other issues Mrs X has raised are either made late, repeat complaints or concern the Council’s actions as a social housing landlord.

this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which has caused any significant injustice to Ms X.

Summary: We will not investigate Mr X’s complaint about council tax arrears and liability orders.

Summary: We will not investigate Miss X’s complaint about enforcement action by the Council for council tax debt. This is because the Council has agreed to a suitable remedy and further investigation would be unlikely to lead to a different outcome.

exercise discretion to investigate this complaint about the Council’s ending of its homelessness duty to Mr X in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Summary: We will not investigate this complaint about council tax liability and council tax arrears recovery. With the liability, we will not investigate the complaint as it is late and I see no good reasons to exercise our discretion and investigate. Miss X could also reasonably have used her right to appeal to a tribunal when she had that right. With the arrears recovery, we cannot investigate matters about the start of court action or what happened in court.

Summary: We will not investigate Mr X’s complaint about discretionary housing payments. One issue is too late. On another issue we are unlikely to find any injustice. And on another we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council failing to preserve the right to buy. This is because it is reasonable for Mr X to take court action, and we have no jurisdiction to investigate complaints about social housing tenancies.

Summary: We will not investigate Mr X’s complaint that the Council failed to resolve his concerns about his flat’s unique property reference number and street address. This is because it was Mr X’s landlord’s responsibility to deal with these matters and the injustice Mr X claims is the result of their failure to do so, rather than any fault by the Council. If Mr X believes he has been incorrectly billed by the utility companies he should take this up with them directly.

Summary: Ms X complained about the Council’s handling of her homeless application. She also complained the Council wrongly asked her to submit a new housing register application and it did not help her get her bidding details. We find the Council was at fault for the way it handled Ms X’s homeless application. It was also at fault for failing to help Ms X get her bidding details and for its communication with her on why she had to submit a new housing register application. These faults caused her frustration. The Council has agreed to our recommendations to apologise to Ms X and implement a se

Summary: Ms X complained the Council failed to provide Alternative Provision of education for her child, who was out of education from October 2023 to June 2024. We found fault with the Council failing to provide Alternative Provision of education for Ms X’s child from February 2024 to June 2024, totalling one term. We also found fault with the Council’s handling of Ms X’s contacts and complaints through delays outside the complaint timescales and failure to respond to contacts. The Council agreed to apologise to Ms X, pay her £100 for the avoidable inconvenience and frustration caused and £1,