LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify for a disabled persons’ freedom pass. This is because there is insufficient evidence of fault by the Council.

Summary: The Council was at fault for ending B’s college placement without an alternative in place, failing to follow the statutory timescales and process following a review of an Education, Health and Care Plan and delay reinstating B’s college place. The Council has agreed to apologise, make payments and act to improve its services.

Summary: We will not investigate this complaint about the Council taking too long to secure a passport for Mr X’s foster child. There is not enough evidence of fault or injustice to Mr X in the way the Council dealt with his complaint, or the way it responded to the recommendations made by a final stage panel, to warrant investigation by us.

Summary: We will not investigate this complaint about an unsuccessful application for a disabled person’s Freedom Pass. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s decision that it cannot pay housing benefit to the complainant. This is because there is insufficient evidence of fault by the Council.

Summary: There was fault by the Council in its handling of this homelessness case. It did not review whether the complainant was in priority need when it should, and required him to provide evidence he was homeless beyond what was legally required, and despite the fact it had already accepted he was homeless. This meant the complainant remained homeless for a period when the Council should have accommodated him. The Council has agreed to offer the complainant a financial remedy, and issue guidance to staff to ensure they correctly understand the law. The Council was also at fault because it ga

Summary: We will not investigate this complaint about an unsuccessful blue badge application for a child. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about how the Council managed Mr X’s allotment plot. This is because the Council has said it will take appropriate action to prevent reoccurrence of fault. Additionally, the Council has offered to waive Mr X’s allotment plot charges for a year as a remedy for injustice and there is therefore no injustice remaining. Nor are there any wider public interest issues to justify investigating.

Summary: We will not investigate Mr X’s complaint about the Council’s use of a photo of his children without his permission. This is because this is a complaint about a data matter which is best considered and decided by the Information Commissioner’s Office.

Summary: We will not investigate Ms X’s complaint about children services’ actions. We have upheld Ms X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.

Summary: We will not investigate Ms X’s complaint about home to school transport. It is unlikely we would find fault in the Council’s decision not to hold an appeal.

Summary: We will not investigate Mr B’s complaint about the Council failing to maintain the road where he lives. This is because it is reasonable for Mr B to apply for a court order requiring the Council to repair the road.

Summary: We will not investigate this complaint about a child safeguarding referral made by a body delivering services on behalf of the Council. The referral related to disputed versions of what Miss X was alleged to have said in a meeting with the body that made the referral. An investigation by us would be unlikely to reach any clear view.

Summary: We will not investigate this complaint about the suitability of accommodation the Council offered to relieve Mrs X’s homelessness. Mrs X could reasonably have used her court appeal right.

Summary: We will not investigate this complaint about an offer of housing and about how long the Council took to make the offer. The complaint is late without good enough reason to accept it now.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to renew her son Mr Y’s Freedom Pass. There is not enough evidence of fault in the Council’s decision-making processes or its decisions to warrant an investigation. It would be reasonable for Mrs X and Mr Y to make a further application to the Council.

Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to approach the Traffic Enforcement Centre and the London Tribunals about the matter.

Summary: We will not investigate Ms X’s complaint about the processing of her data by the Council. The Information Commissioner has powers to decide matters relating to data processing that we lack, and so would be better placed than us to consider this matter.

Summary: We will not investigate Mr X’s complaint about the Council’s response to his request relating to a secured access point. The Council’s actions has not caused Mr X a significant personal injustice.

Summary: We will not exercise discretion to investigate this complaint about the Council’s actions in relation to complaints about noise from a nearby restaurant. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Summary: We cannot investigate this complaint about a Council decision to issue an Emergency Prohibition Order for Ms X’s property. The matter has already been considered by a tribunal.

Summary: We will not investigate this complaint about four Penalty Charge Notices. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about the Council’s delay in carrying out a review of its housing register decision. The Council has already apologised, which is sufficient to remedy the injustice caused. On review, the Council upheld its original decision and there is insufficient evidence of fault in the way it made that decision to justify further investigation.

Summary: We will not investigate Miss X’s complaint about the Council’s assessment of her housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest Mis X could not have complained to us sooner.

Summary: We will not investigate this complaint about the complainant’s housing applications. This is because parts of the complaint are late, some parts can be addressed through the appeal process and because there is insufficient evidence of fault by the Council.