LGO Individual Decisions

Summary: We will not investigate this complaint about a parking penalty because Mr Y has already approached the court about the same matter.

Summary: We will not investigate this complaint about the Council offering and then withdrawing temporary accommodation and offering unsuitable permanent accommodation to Ms X. The Council offered an appropriate and proportionate remedy for the distress caused. Ms X had the right to seek a review of the suitability of the offer of permanent accommodation and it was reasonable to expect her to use that right.

Summary: We will not investigate Mr X’s complaint about the Council refusing to issue his son a parking permit and issuing penalty charge notices when he continued to park without a permit. This is because there is not enough evidence of fault by the Council and Mr X had a right of appeal against the penalty charge notices which it would have been reasonable for him to use.

Summary: We will not investigate Ms X’s complaint about the Council’s decision on library stock. This is because Ms X’s complaint is late and there are no good reasons why it could not have been made to us sooner.

Summary: We will not investigate this complaint about housing allocations. The complaint is late and there is no good reason to investigate now.

Summary: We will not investigate Miss X’s complaint about information handling and data protection. The complaint is late and there is no good reason to investigate now.

Summary: Ms X complained the Council failed to prepare to transition her son, Mr Y, to adulthood, caused distress to him, and caused delays in assessing him for a care plan. There was fault by the Council. It delayed completing Mr Y’s care assessment and did not consider taking a different approach in completing the assessment when it considered Mr Y was not engaging with it. It also did not keep Mr Y and Ms X informed throughout the process, and wrongly closed Mr Y’s referral to mental health services. Because of the fault, Mr Y and Ms X suffered distress and uncertainty, and there was a dela

Summary: We will not investigate Miss X’s complaint about how the Council dealt with her concerns that her child’s Special Educational Needs were not being met. This is because there is insufficient evidence of fault causing a significant injustice.

Summary: Mr X complained it took the Council too long to give him a decision on his homelessness application and did not respond to his concerns about the suitability of the accommodation it provided him with. Mr X said he has lived in a property which he believed was unsuitable. We found the Council at fault for the time it took to give him a decision on his homelessness application and look at the suitability of his accommodation. The Council agreed to apologise to Mr X, make a payment to him and carry out a service improvement.

Summary: We will not investigate Miss X’s complaint about damage caused to a memorial bench near a relative’s grave. This is because Miss X has a right to take the matter to court.

Summary: We cannot investigate Mr B’s complaint about his property being damaged by the actions of the Council tenant at the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Summary: We will not investigate this complaint about charges for residential care. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about an application for discretionary council tax support. This is because there is insufficient evidence of fault causing injustice.

Summary: We will not investigate this complaint about the Council’s handling of her mother’s housing register application. She says the Council has not awarded appropriate priority. This is because there is insufficient evidence of fault.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It is reasonable for Ms X to ask for a review of the application.

Summary: We will not investigate this complaint that a Council refuse lorry caused damage to the complainant's driveway as this is a matter for the courts.

Summary: We will not investigate this complaint about the education of Ms X’s children. This is because the law prevents us from investigating most things that happen in schools and because it is reasonable for Ms X to use her right of appeal to a tribunal.

Summary: We will not investigate Ms X’s complaint about the Council's pursuit of historic council tax debt because there is not enough evidence of fault by the Council to warrant an investigation by us.

Summary: We will not investigate this complaint about the Council’s handling of a breach of planning control at Mr X’s neighbouring property. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We cannot add to the Council’s investigation and the Council’s actions/omissions as a provider of social housing lie outside our jurisdiction.

Summary: Mr X complained the Council failed to comply with one of the recommended actions it agreed to complete following the Ombudsman’s investigation into his original complaint about how the Council handled his business rates account and its recovery action. There was fault by the Council for its failure to properly consider and complete the action within the agreed timeframe. This caused uncertainty and further distress to Mr X. The Council will take action to remedy the injustice caused.

Summary: We will not investigate this complaint about the Council’s decision-making relating to Ms X’s request for a housing transfer. This is because the complaint is late and there are no good reasons why it could not have been made sooner.

Summary: When Ms X fled domestic abuse, the Council delayed offering Ms X interim accommodation, significantly delayed reviewing its decision that Ms X was intentionally homeless and failed to send Ms X a letter confirming its duties and a personalised housing plan. To remedy the injustice caused, the Council has agreed to apologise, carry out the statutory review within one month, pay Ms X £675 and take action to improve its services.

Summary: Miss X complains the Council installed a poor-quality memorial headstone. We have ended our investigation because further investigation would not

Summary: We will not investigate this complaint about the Council pursuing rent arrears for a tenancy which dates back to 2002. We have no jurisdiction to investigate complaints about social housing tenancies and rent accounts.

Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect Mr X to have appealed to the independent parking adjudicators to challenge it.