LGO Individual Decisions

Summary: Mr X complained the Council delayed dealing with his concerns about the unsuitability of Mr Y’s accommodation and impact onto his mental health causing distress. We have found fault by the Council as it delayed reviewing Mr Y’s care needs and moving him to more suitable accommodation. We have recommended a suitable remedy in this case so have completed our investigation.

Summary: We will not investigate this complaint about Ms X’s housing priority as there is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the Council failing to email the complainant with a penalty fine. This is because we are unlikely to find sufficient evidence of fault.

Summary: Miss Y complains the Council did not properly consider D’s ability to safely walk to school when it received an application for home to school transport. There is procedural fault in how the Council handled D’s school transport application and appeal. The Council will apologise and reconsider D’s application, taking into account the relevant tests for eligibility for children with special educational needs.

Summary: We will not investigate this complaint the Council delayed paying a financial remedy. The Council has now paid the remedy agreed. Further investigation by the Ombudsman would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s advice to Mr X’s tenants about remaining in his rental property following a possession order being obtained. There is insufficient evidence of fault which would warrant an investigation.

this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council sharing confidential information with a third party or the complainant’s concerns about a penalty charge notice. This is because the complainant has not suffered significant personal injustice and parts of the complaint are best dealt with by the Information Commissioner’s Office.

Summary: We will not investigate this complaint about Mr X’s housing register application date and the Council withdrawing an offer of accommodation. This is because these complaints are out of time. We also will not investigate Mr X’s complaint about the Council refusing an emergency housing transfer as there is not enough evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s failure to include the correct boundary locations in a property which he is selling. We cannot determine legal disputes related to property conveyance. The courts are better placed to do this.

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to backdate a Special Guardianship allowance. This is because there is not enough evidence of fault to justify an investigation and investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about a parking penalty charge notice as the complaint is made late and there are not good reasons to investigate now. The Council's escalation of the matter to its enforcement agents could have been challenged in court.

Summary: We will not investigate Mr X’s complaint about how the Council considered his request for them to move a park bench away from his property, and how it replied to his complaint. There is insufficient significant personal injustice caused to Mr X from the matters complained of to warrant an investigation. We do not investigate councils' complaint handling where we are not investigating the core issue giving rise to the complaint. We also cannot achieve the outcome Mr X seeks from his complaint.

Summary: Mr X complained the Council did not secure the special educational provision listed in his child’s, Y’s, Education Health and Care Plan. We find the Council failed to secure speech and language therapy and occupational therapy it should have, and had poor complaint handling. This caused injustice in the form of missed educational provision, distress and time and trouble. The Council agreed to apologise and make a symbolic payment to remedy the injustice.

Summary: We cannot investigate this complaint about parking penalty charge notices. The matter has been considered by a tribunal and now is no longer within our remit.

Summary: We will not investigate this complaint about the Council’s advice to a potentially homeless tenant who is occupying Mr X’s private rented accommodation. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about a Penalty Charge Notice. Mr X had the right to appeal to the tribunal and it is reasonable to expect him to have used that right. There is not enough evidence of fault on other points to warrant further investigation.

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s homelessness application because there is insufficient injustice to justify our involvement. Further, Ms X had the right to appeal to the county court in respect of the Council’s decision she was not in priority need and it was reasonable for her to exercise that right.

Summary: We will not investigate this complaint about the Council’s Housing Service. The Council has already upheld the complaint and offered an appropriate remedy. Further investigation by us would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s decision to remove a brick wall near the complainant’s home and erect a temporary metal fence. The Council confirmed the wall was removed because it was unsafe and dangerous. It confirms it is reconsidering whether a brick wall can be rebuilt. It also offered the complainant £150 in recognition of delay in its responses to her complaint. We consider further investigation will not lead to a different outcome.

Summary: We will not investigate this complaint about the Council changing temporary accommodation locations for a homeless applicant over the past 7 years. There is insufficient evidence of fault which would warrant an investigation.

Summary: Mr X complained the Council failed to provide him with interim accommodation when he was evicted without notice. There was no fault in the Council’s actions.

Summary: We cannot investigate Miss X’s complaint about the process and content of her child’s Education Health Care Plan. This is because she has used her right of appeal to a tribunal.

Summary: Mr X complained about the Council’s response to his reports of Anti-Social Behaviour. Mr X said this caused him anxiety and distress. There was fault in the way the Council delayed its investigation, communication and complaint handling was poor. This frustrated Mr X and he was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment, reconsider Mr X’s Anti-Social Behaviour reports and provide training to its staff.

Summary: We will not investigate Ms X’s complaint about the Council’s decision to cease her son’s Education, Health and Care Plan. This is because it is reasonable to expect Ms X to ask the tribunal to consider a late appeal of the Council’s decision.