LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about a child protection conference decision. It is a multiagency organisation which we will not investigate, and he has already had a review conference and another is arranged. Our investigation is unlikely to achieve more.

Summary: We will not investigate Miss X’s complaint about being unable to use her blue badge to access bus gates. This is because there is insufficient evidence of fault.

Summary: We cannot investigate this complaint about a housing enforcement fine as it was issued by a court and we therefore have no legal remit to become involved.

Summary: We will not investigate Mr X’s complaint about the Council’s involvement with the care and contact arrangements of his children. This is because there is insufficient evidence of fault with the Council’s decision.

Summary: Miss X complained the Council failed to escalate the issue with bin collections at her property. She says the Council failed to collect the bins on several occasions and this impacted her by causing health and safety concerns around her property. We found the Council should apologise to Miss X and make payment to her to recognise the distress and frustration caused.

Summary: Mr X complained about the Council’s decision to refuse his 2024 application to extend his dropped kerb. The Council accepted it did not consider all the circumstances relevant to Mr X’s application. It agreed to approve Mr X’s application and pay a financial remedy for Mr X’s avoidable frustration and time and trouble.

Summary: We will not investigate this complaint about the failure to return bins to the correct location after they are emptied. We consider the Council’s apologies and correction of the service an appropriate remedy.

Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.

Summary: Ms X complained about the way the Council handled her homelessness and housing register applications. We found some fault with how it handled Ms X’s homelessness application and how it decided her priority on the housing register. The Council agreed to apologise and make a payment to Ms X to recognise the distress caused.

Summary: We will not investigate this complaint about the Council’s review of suitability of temporary accommodation. It was reasonable for Miss X to challenge the review by way of an appeal to the County Court.

Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged bus lane contravention. This is because it is reasonable for him to put in an appeal to the Traffic Penalty Tribunal.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s blue badge application. This is because there is insufficient evidence of fault in the Council’s decision.

Summary: We will not investigate this complaint that an officer was rude to the complainant during a phone call. This is because there is insufficient evidence of fault by the Council, and it is unlikely we could add to the Council’s response.

Summary: We will not investigate Mr X’s complaint about unsuitable temporary accommodation. The Council has already accepted fault and agreed to remedy the injustice by making a payment to Mr X in line with our guidance on remedies. Further investigation by us would not be proportionate as it is unlikely we could achieve anything further.

Summary: Mr X complained that the Council wrongly held him liable for business rates on a property, failed to properly investigate the correct liability, and inappropriately pursued enforcement action. We have concluded our investigation with a finding of fault. The Council failed to take reasonable steps to investigate the correct liability for business rates, acted on incorrect assumptions, and allowed enforcement to proceed on a liability it has since accepted was incorrect. It also failed to report concerns to the Valuation Office Agency, contrary to its duty as a billing authority. The Co

Summary: We will not investigate this complaint about the Council’s alleged failure to make a suitable offer of accommodation to Miss X. This is because Miss X has a right of appeal regarding the Council’s decision, and it would be reasonable for her to use it.

Summary: We will not investigate Mr X’s complaint about unsafe street furniture in a public space. There is insufficient evidence of fault in the Council’s actions to warrant an investigation.

Summary: We will not investigate this complaint about parking provision because the complaint is late without good reason to exercise discretion to investigate it now.

Summary: We cannot investigate Mr X’s complaint about a bus lane contravention. This is because the matter has been considered in court. Nor will we investigate a complaint about enforcement action, because that is a late complaint and there are no good reasons why it could not have been made sooner.

Summary: We will not investigate this complaint about the support provided to Miss X by Adult Social Care Services. This is because it is unlikely we would find fault.

Summary: Miss X complained that the Council did not tell her that her late mother’s, Mrs T, placement at a nursing home required a third-party fee to be paid in addition to the Council’s payment to the care home which has left her with a significant care fees debt to pay. There was no fault by the Council with how it calculated and charged Mrs T for her nursing care fees. But there was fault by the Council’s for its slight delay in completing Mrs T’s financial assessment, but this caused no injustice to Mrs T. The Council was also at fault for its failure to take proactive steps to recover Mrs

Summary: We will not investigate Mr X’s complaint about the Council sharing his information or how it chose to manage his contact with it. The Information Commissioner’s Office is the right organisation to deal with data-sharing concerns and there is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about a council-run car park. This is because the injustice Mrs X claims is not the result of any fault by the Council. If Mrs X believes the Council is responsible for the losses she suffered then it would be reasonable for her to make a claim against it a court.

Summary: We will not investigate this complaint about how the Council manages access to single sex spaces in its leisure facilities. This is because there is insufficient evidence of fault.

Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate steps to find his current address when it served him with an environment protection notice. There is not enough evidence of fault to justify an investigation.