LGO Individual Decisions

Summary: Ms X complained that her child, Z, did not receive the support they needed from a key adult while in school, despite this being a requirement of their Education, Health and Care Plan. The Council failed to arrange this provision and Z missed out on key adult support over several terms. The Council also delayed reviewing and finalising Z’s Education, Health and Care Plans and delayed responding to Ms X’s complaints. In recognition of the injustice caused by these faults, the Council has agreed to apologise, pay Ms X £1,610 and carry out service improvements.

Summary: Miss X complained that the Council acted unfairly when it decided not to award free school transport to her children. The Council was at fault. The Council did not carry out its assessment properly. The Council should apologise to Miss X and review its internal procedures.

Summary: We will not investigate Ms X’s complaint about the Council’s decision to refuse her claim for damages after her car was damaged when it hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Summary: We will not investigate Ms X’s complaint that the Council shared inaccurate information about her to a credit rating agency. The injustice she describes is not significant enough to justify our involvement.

Summary: We will not investigate Miss X’s complaint about the Council’s decision not to consider her complaint about a social worker whilst there are ongoing family court proceedings. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.

Summary: We will not investigate Mr B’s complaint that his vehicle was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Summary: Mrs X complained that the Council failed to properly consider all the relevant information when she appealed its decision to deny school transport assistance for her son Y. She said the decision has had significant negative impacts; causing anxiety, stress and logistical challenges for Y and the family. We find no fault in the way the Council made its decision. Because of this we cannot question the outcome.

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her complaint about a high hedge. Part of the complaint is late, and further investigation is unlikely to achieve a different outcome or achieve what she wants.

Summary: We will not investigate Miss X’s complaint about delays in offering a school place as the Council has agreed to a proportionate way to resolve the complaint.

Summary: We will not investigate this complaint about planning permission because the matter has been considered by a court.

Summary: We will not investigate this complaint about planning permission because the matter has been considered by a court.

Summary: We will not investigate this complaint about planning permission because the matter has been considered by a court.

Summary: We will not investigate this complaint about planning permission because the matter has been considered by a court.

Summary: We will not investigate this complaint about planning permission because the matter has been considered by a court.

Summary: We will not investigate this complaint about planning permission because the matter has been considered by a court.

Summary: We will not investigate this complaint about planning permission because the matter has been considered by a court.

Summary: We will not investigate this complaint about matters related to a leasehold property. The law prevents us investigating the substantive points. It would be disproportionate to investigate the Council’s complaint-handling in isolation.

Summary: We will not investigate Mr X’s complaint the Council harassed him to provide information for the electoral register and misused his personal data. There is not enough evidence of fault to warrant investigation, and the Information Commissioners Office is better placed to deal with complaints about data protection.

Summary: There was fault by the Council which delayed amending Y’s Education Health and Care Plan following an annual review meeting. There was also poor communication and delay in complaint handling which caused avoidable distress. The Council will apologise, make a symbolic payment of £500 and will make the payment of £2475 it already offered to reflect Y’s loss of educational provision.

Summary: Mr and Mrs X complain the Council failed to meet its duties to them when they asked to be moved because of risk of harm and it assigned them the wrong housing band. We found there was fault in how the Council handled Mr and Mrs X’s homelessness application which caused them frustration and uncertainty. The Council should apologise to Mr and Mrs X and issue reminders to its staff.

Summary: We will not investigate this complaint about a Council tax liability because there is a right of appeal to a Valuation Tribunal. He can pursue his case with the Valuation Office Agency, a body out of jurisdiction.

Summary: We will not investigate Mrs B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.

Summary: We will not investigate Mrs X’s claim for damages to her car. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mrs X to take her claim to court. And we will not consider the administrative issues around the handling of the complaint as these do not represent a significant injustice.

Summary: We will not investigate Miss X’s complaint about the Council’s delay in moving her to a suitable property because there is not enough evidence of fault in the way the Council made its decision.