LGO Individual Decisions

Summary: We will not investigate this complaint about a safeguarding assessment. This is because an investigation would not lead to a different outcome.

Summary: We cannot investigate Miss X’s complaint about the actions of a social worker team in opening a child protection investigation and related actions concerning Miss X. These matters were raised during court proceedings, and the refusal of a judge to consider them does not affect the legal bar that consequently prevents us investigating.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for free home to school transport for her son. This is because there is no sign of fault by the Council.

Summary: We will not investigate this complaint about the Council’s contact with Mr X during an assessment of his child. The Council has already taken steps to address his concerns, and

Summary: We will not investigate Mrs X’s complaint about Ms Y’s care provision and direct payment. This is because the Council is already taking suitable action to remedy the matters raised prior to our involvement.

Summary: We will not investigate this complaint that the Council has failed to communicate with the complainant properly in matters relating to her son’s Education Health and Care plan. This is because investigation would not achieve anything significant or lead to a different outcome.

Summary: We will not exercise discretion to investigate this complaint about the installation of external insulation under a government grant scheme. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

Summary: We will not investigate Mr X’s complaint that he has been accused of being racist. This is because a further investigation by this office could not add to the responses already provided via the Council’s previous investigation of the matter.

Summary: We will not investigate Mrs A and Mrs B’s complaint about the Council’s assessment of their cousin’s (Mrs D) needs before it decided she could return home. That is because we cannot achieve the outcomes they seek.

Summary: We have not investigated Miss X’s complaint about the Council placing her daughter at risk of harm. The complaint is late.

Summary: We will not investigate this complaint about removal of Mrs X’s adult daughter from her family’s care. These matters are the subject of court proceedings and we therefore have no jurisdiction to investigate.

Summary: The complainant (Mrs X) said the Council had failed to arrange alternative provision for her son (Y) when he could not attend his school. We found fault with the Council which meant Y lost some education. The Council’s fault also caused injustice to Mrs X. We did not investigate anything that happened from the second week of March 2024 as Mrs X appealed the Education Health and Care Plan issued for Y at this time and alternative provision was closely linked to the appeal issues. The Council agreed to apologise, make payments to recognise Y’s and Mrs X’s injustice and carry out some se

Summary: We cannot investigate this complaint about the actions of a social worker. These are closely linked to matters concerning the contact and/or residence arrangements for Mr X’s children, which were the subject of court action. We are legally prevented from investigating these matters.

Summary: Ms X complained the Council failed to properly assess her son (Y’s) application for school transport assistance and unreasonably rejected the appeal of this. The Council considered Y’s application and appeal in line with the relevant law and policies without fault.

Summary: We will not investigate this complaint that the Council will not deal with pavement parking outside the complainant’s home. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mrs X’s complaints about the Council's handling of her daughter’s special educational needs between 2019 and August 2023 because the complaints are late and I have seen no good reasons to exercise our discretion to investigate them. We will not investigate Mrs X’s concerns about the Council’s more recent actions because the Council has offered Mrs X £300 and we consider this a suitable remedy for Mrs X’s injustice.

Summary: We will not investigate this complaint about highway maintenance because there is another body better placed to deal with the complaint.

Summary: We will not investigate this complaint about household support fund. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about a Child and Family assessment report and the Council’s response to the complainant’s representations. This is because investigation would not achieve what the complainant wants, or lead to a different outcome.

Summary: We will not investigate this complaint about residential care arranged by the Council. There is no worthwhile outcome achievable by an Ombudsman investigation. The complainant wants access to information, the Information Commissioner’s Office is better placed to consider this issue.

Summary: Ms X complained the Council has not implemented the recommendations made as a conclusion to its statutory complaints process. We consider there is some fault with the Council’s actions but have not recommended any remedy.

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her claim for damages after her car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault.

Summary: We will not investigate this complaint about the actions of the Council’s children’s services. This is because there is either insufficient evidence of fault, further investigation would not lead to a different outcome, or we cannot achieve the outcome that the complainant is seeking.

Summary: We will not investigate Miss X’s concerns about the Council’s Road inspection/repair regime and her claim for damages to her car tyre. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to go to court.