LGO Individual Decisions

Summary: Mr X complained about the Council’s decisions relating to development on land next to his home. We ended our investigation as it is unlikely to result in a finding of fault or a remedy for Mr X.

Summary: We will not investigate Mr X’s complaint that the Council has refused to deal with his freedom of information requests. It is reasonable for him to go to the Information Commissioner.

Summary: Mr B complains the Council has not properly responded to his complaints about antisocial behaviour, large gatherings and breaches of regulations at a local cemetery. He says this causes distress to him and others when visiting. The Ombudsman does not find fault in how the Council responded the concerns raised.

Summary: We will not investigate this complaint about the Council’s failure to communicate with the complainant through the phone. There is not enough evidence of fault to warrant an investigation. Moreover, any injustice is not significant enough to justify our involvement.

Summary: Ms X complains the Council has not dealt properly with disabled adaptations to her property. The Council was not at fault.

Summary: Ms X complained about the Council’s investigation into noise nuisance from a neighbour. She said the Council issued an abatement notice but failed to act quickly enough after the notice was breached, meaning it ran out of time to prosecute. The Ombudsman found the Council was at fault when it missed two deadlines to prosecute Ms X’s neighbour.