LGO Individual Decisions

Summary: The complainant (Mr X) complained about the way the Council recorded information about him in his social care files and about the conduct of his previous Social Worker. He also complained about other social care staff, saying they discriminated against him. We discontinue this investigation as for some issues of this complaint there are bodies better placed to consider it, for others our investigation could not lead to a different outcome. For some issues raised by Mr X we would not be able to achieve his desired outcome. The remaining part of Mr X’s complaint is premature.

Summary: We will not investigate this complaint about charging for adult social care because there is no evidence of fault or injustice, and we cannot achieve the outcome Ms B wants.

Summary: Mr C complains about housing issues. The Ombudsman has discontinued the investigation because he cannot achieve the outcome sought by Mr C and it is unlikely he can add to the Council’s complaint response.

Summary: We will not investigate Mr X’s complaint that the Council failed to make reasonable adjustments to his road to help him to access his property. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about how the Council handled Mr X’s request to delete records. The Information Commissioner’s Office is best placed to consider the substantive issues and we could not achieve anything further by investigating.

Summary: We will not investigate this complaint that the complainant has paid too much council tax. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s failure to tell Mr D’s family his placement had been made permanent in 2019. This is because Ms C knew of the increase in charges in 2019 and could have come to the Ombudsman before now if she was concerned about the actions taken by the Council. There is no good reason to exercise discretion and investigate this late complaint now.

Summary: We will not investigate Mr X’s complaint about the Council’s apology after an officer made a false statement about the contents of his email correspondence during a meeting. This is because the matter has been resolved prior to our involvement.

Summary: We will not investigate this complaint about the way the Council dealt with the complainants’ reports of breaches of planning control, noise and odour issues and fire risk at a restaurant opposite the complainant’s home. We are unlikely to find fault in the Council’s actions and further investigation is unlikely to lead to a different outcome.

Summary: We will not investigate this complaint about how the Council has dealt with reports of an unlicenced scrap yard causing a nuisance to nearby residents. This is because we are unlikely to find evidence of fault by the Council.

Summary: We will not investigate Mrs X’s complaint about respite care provided to her late husband, Mr X. That is because we are unlikely to add anything further to the Council’s investigation.

Summary: The Ombudsman will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault and so we cannot question the panel’s decision.

Summary: We will not investigate this complaint that the Council did not tell the complainant there would be a charge for her late mother’s stay in a care home. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about how the Council responded to Mrs X’s complaint about a statutory nuisance. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault in the Council’s actions to justify investigating.

Summary: We will not investigate this complaint about wall repairs. This is because it is better dealt with by the courts than by us.

Summary: We found no fault in how the Council publicised a planning application for development near Mrs X’s home.

Summary: We will not investigate Mr X and Mrs Y’s complaint about the Council’s grant of planning permission for a new dwelling in 2018 because the complaint is late. We will not investigate their more recent enforcement issue relating to the same development as the matter does not cause them significant injustice.

Summary: Mr X complains the Council unreasonably charged him for court costs and enforcement agent fees for collecting business rates when it sent all relevant information to the wrong address. We found fault as the Council’s enforcement agents did not serve Mr X with a new Notice of Enforcement to his current address. This caused Mr X an injustice as he has paid avoidable enforcement fees. We have recommended a suitable remedy and so are minded to complete our investigation.

Summary: We will not investigate this complaint about alleged breaches of planning conditions. It is unlikely we would find fault by the Council.

Summary: Mr X complains about the Council’s handling of an obstruction placed on a road in his locale. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Summary: We will not investigate this complaint about the recovery of an overpayment of housing benefit because she has appealed to a tribunal.