LGO Individual Decisions

Summary: We will not investigate Miss X’s complaint about a social worker as we are unlikely to find Council fault and Social Work England is better placed. We will not investigate a nurse report as the Information Commissioner’s Office is better placed and it is reasonable to expect Miss X to tell a Court of her views.

Summary: We will not investigate Mr X’s complaint about the way the Council has handled his concerns about hearing noise nuisance and anti-social behaviour. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about a council tax credit. This is because there is not enough evidence that there was fault by the Council.

Summary: We will not investigate Mr X’s complaint about the Council in relation to his property being damaged by flooding. This is because there is another body better placed to consider his complaint.

Summary: We will not investigate this complaint about council tax for a property that Mr X says is uninhabitable. This is because this is not a matter for the Council, and is for the Valuation Office Agency. We cannot investigate matters before Mr X’s mother’s death.

Summary: Mrs X complains the Council has not dealt properly with Mr Y’s adult social care, resulting in his needs not being met and causing distress. The Council is at fault because it did not take action to reduce identified risks as part of Mr Y’s Care and Support plan before reducing his care provision. Mr Y suffered the risk of harm. The Council should apologise, pay Mr Y £250 and review Mr Y’s case.

Summary: We will not investigate this complaint about the Council’s vegetation-cutting contractor not warning the complainant about works outside his property. We do not consider any injustice is significant enough to justify our involvement and it is reasonable to expect Mr X to raise his concerns with more suitable bodies.

Summary: We will not investigate this complaint about the Council’s failure to make alternative provision for the complainant’s son while he is unable to attend school full-time. This is because there is insufficient evidence of fault on the Council's part to warrant investigation.

Summary: We will not investigate this complaint about a change in council tax instalments. This is because we could not add to the Council’s investigation, and it has already taken satisfactory action.

Summary: We have upheld this complaint because the Council delayed completing an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.

Summary: We have upheld Mrs X’s complaint because the Council delayed carrying out an Education Health and Care needs assessment for her child. We cannot investigate the contents of the Education Health and Care Plan because Mrs X has used her right of appeal to a tribunal.

Summary: We cannot investigate this complaint about the Council’s child protection actions. This is because the Council has started family court proceedings, and

Summary: We will not investigate this complaint about whether the Council applied for pension credits on behalf of Mrs X. There is not enough evidence of fault to justify an investigation.

Summary: Mrs Y complained the Council delayed in providing the care and support her terminally ill husband needed. She also says the Council failed to ensure he had uninterrupted access to bathroom facilities following a mistake with the installation of a Council funded stairlift. We find there was delay by the Council in assessing Mr Y. We also find that errors with the stairlift installation caused avoidable distress. The Council has agreed to apologise and make a symbolic payment of £500 for the distress caused.

Summary: Mrs X complained of the Council’s handling of her child, Y’s, Education Health and Care (EHC) Plan. Based on current evidence, the Council was at fault for failing to ensure Y’s Education, Health and Care (EHC) Plan was reviewed within statutory timescales. The Council was also at fault for a one-month delay in implementing Y’s funding for his Education Other Than at School (EOTAS) package. The Council has agreed to apologise and make a payment to recognise the distress, frustration and uncertainty this caused Mrs X. The Council was not at fault for putting the money into a managed ac

Summary: Mrs B complained on behalf of the residents’ association that the Council failed to ensure the caravan site they live on complies with the site licence and legal requirements. The Council initially dealt with possible breaches of the licence effectively. However, it has failed to determine whether the Electrical Safety Certificate meets the requirements, and it took too long to deal with Mrs B’s complaints about this. This caused the residents frustration and continued uncertainty. The Council will apologise to Mrs B and make a symbolic payment. The Council will also determine whether

Summary: We could not add to the findings of an independent investigator who was extremely critical of the Council’s dealings with Mr F and his children. Mr F is concerned about the children’s education now their mother has removed them from school. We cannot investigate this complaint because the Council has not had an opportunity to respond.

Summary: Mr Y complains about the Council’s actions in relation to the care and support of his late mother, Mrs W. There was some delay in the Council’s assessment and support planning of Mrs W which caused Mr Y some distress. The Council will apologise and make a symbolic payment of £200 in recognition of the injustice caused by the fault. We do not find fault in other parts of Mr Y’s complaint.

Summary: We will not investigate this complaint about council tax. This is because the Council has agreed to remedy the injustice.

Summary: We will not investigate this complaint the Council delayed in processing a planning application. The Council has apologised for the delays and stated what it has done to improve. Therefore, further investigation would not lead to a different outcome.

Summary: We will not investigate Mr X’s complaint, brought by Miss Y, about the Council’s decision to include Mr X’s main residence as an asset available for use in paying care fees when calculating his finances and asking him to separately register the flats in the property to realise them as assets. There is not enough evidence of fault in the Council’s decision-making process to warrant us going behind its decision. It is not unreasonable for Mr X and his family to put the legal dispute at the core of the complaint before a court. We also cannot achieve the complaint outcomes sought.

Summary: We found the Council delayed acting on a transfer of Miss X’s son’s Education Health and Care Plan when she moved to its area. The Council did not provide a new school place for around 19 weeks and it did not provide her son with alternative education while he was out of school. This caused difficulties for Miss X and her son lost out on education.

Summary: We will not investigate this complaint about the Council’s handling of a charge for residential care. This is because

Summary: We will not investigate Mr X’s complaint the Council ignored his safeguarding concerns for his child. The matter is closely related to current court proceedings about the child’s safety and care arrangements. The existence of this court action creates a permanent and absolute legal bar that prevents us from investigating this matter further.

Summary: We will not investigate this complaint about the Council’s refusal to provide advice on how Ms X can deal with a Council owned tree which is growing on her boundary. She says the tree has damaged the existing fence and is preventing her from installing a new secure boundary fence. We have not seen enough evidence of fault in the Council’s actions. Also, we cannot require the Council to remove the tree or decide if the Council is liable for the damage to Ms X’s property and whether it is responsible for her being unable to secure her boundary.