LGO Individual Decisions

Summary: Mr X complained the Council failed to collect his rubbish and respond when he reported the missed collections. The Council was at fault. This caused Mr X avoidable frustration. The Council has since collected the waste, apologised, and put measures in place to ensure it completes future collections.

Summary: We will not investigate this complaint about the Council’s role in introducing a new bus route and responding to environmental and public safety concerns. This is because there is insufficient evidence of fault by the Council with respect to its role in ensuring adequate transport provision. We are also not the best placed body to consider conduct complaints about bus operators.

Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s reports of noise nuisance and its handling of her complaint about the matter. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate Miss B’s complaint about the Council’s decision to stop providing her with visitor parking permits. This is because there is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the Council’s proposals to rehouse existing tenants in a block of flats which it owns and the housing alternatives it may offer. We cannot investigate social housing landlords in their management of tenancies and housing stock.

Summary: We will not investigate this complaint about drainage because the Council’s insurers and the courts are better placed to deal with the complaint.

Summary: We will not investigate Mr X’s complaint about his refuse bin provision. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. Mr X had a right of review over the Council’s decision to end its homelessness duty and there is insufficient evidence of fault in how it supported him during his application.

Summary: We will not investigate Miss X’s complaint about the Council’s ongoing delay in responding to her subject access request. This is because this is a complaint about a data matter which the Information Commissioner’s Office is best placed to consider.

Summary: We will not investigate Mr X’s complaint that a Council has failed to provide him with a recording of a meeting it held with him. This is because it is better dealt with by the Information Commissioner's Office.

Summary: We will not investigate Ms X’s complaint about a delay in delivering new recycling containers. Following our involvement, the Council has now delivered her the new containers and apologised for the delay. This is a proportionate remedy for the injustice caused.

Summary: We will not investigate Ms X’s complaint about the Council’s housing register decision because there is insufficient evidence of fault. We cannot investigate her complaint about a housing association.

Summary: We will not investigate this complaint about a delay in providing a replacement refuse bin. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We do not consider that further investigation will lead to a different outcome.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of refuse collection. This is because further investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about a demand for payment for a penalty charge notice sent to Mr X in error. This is because there is insufficient remaining injustice caused to Mr X to warrant our further involvement.

Summary: We will not investigate Miss X’s complaint about missed refuse collections. This is because the Council has already taken suitable action in response to the complaint and the matter has not caused Miss X any significant personal injustice which is serious enough to warrant an investigation.

Summary: We will not investigate this complaint about missed bin collections. The Council has already taken appropriate action in response to the complaint.

Summary: We will not investigate Miss X’s complaint about the Council leaving her refuse bags in the middle of the pavement. This is because the matter has not caused Miss X any significant personal injustice which is serious enough to warrant an investigation.

Summary: We will not investigate this complaint about how the Council dealt with a planning application and an application for prior approval. We will also not investigate the complainant’s concerns about how the Council dealt with possible breaches of planning control. This is because parts of the complaint are late. It is unlikely we will find fault in relation to the remaining issues complained about.

Summary: Mr and Mrs X complained the Council failed to provide them with appropriate information about two children they adopted in 2019 which they say contributed to the breakdown of the placement. There was no fault in how the Council investigated Mr and Mrs X’s complaints under the statutory children’s complaints procedure or the recommendations made. It agreed to provide us with evidence it has completed them. The Council significantly delayed carrying out the complaints procedure and failed to provide Mr and Mrs X with the stage 3 report which was fault. It agreed to pay them £300 to reme

Summary: We will not investigate this complaint about the Council introducing a new traffic layout. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Mr X’s complaint that he is not eligible for a parking permit. This is because there is no sign of fault by the Council which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s delay in removing graffiti. That is because there is not significant enough injustice to justify our involvement.

Summary: We will not investigate this complaint about access to information. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is because the Information Commissioner’s Office is better placed to consider this matter.