LGO Individual Decisions

Summary: We will not investigate this complaint that the Council has failed to address disrepair at a children’s centre. This is because any injustice caused to the complainant flows from her relationship with a private provider, not the Council.

Summary: There is no evidence of fault by the Council in the way it responded to safeguarding concerns raised about Mrs Y. I have seen no evidence which supports Mr X’s claims that the Council made unfavourable assumptions about him.

Summary: We found fault due to service failure by the Council on Miss D’s complaint about it missing waste bin collections. There were failures to collect her waste in 2022, 2023, and 2024. The agreed action remedies the injustice caused.

Summary: Miss X complained about the Council’s decision to refuse her application to join its housing register. We found the Council to be at fault because it did not properly consider the evidence provided by Miss X. The Council has agreed to apologise and make a modest payment to acknowledge her frustration, time and trouble. It will also reconsider her application and take action to improve its service.

Summary: We will not investigate Mr X’s complaint about the way a Council officer spoke with him during a phone call. This is because the Council already apologised and an investigation by the Ombudsman is unlikely to achieve any additional outcome.

Summary: We have found fault with the Council for how it handled Mrs X’s son (Y) post-16 education transfer. The Council delayed the Education Health Care Plan review, did not consider its Section 19 duty, and did not deliver alternative education provision while Y was waiting for a suitable post-16 placement. This fault caused Y to miss out on education and special educational need provision. It also delayed Mrs X’s appeal rights and caused the whole family avoidable distress.

Summary: Mrs Y complains the Council took too long to offer a school place to her son, D, when she stopped providing home education. She says D missed a significant amount of education due to the Council’s delay. We find the Council did not comply with the timescales in the statutory guidance and its own policy which caused significant injustice to D. To remedy the injustice caused by fault, the Council has agreed to complete the actions listed at the end of this statement.

Summary: We will not investigate Mrs B’s complaint about the Council not taking action about her neighbour making changes to the boundary between their properties. This is because there is not enough evidence of fault to justify an investigation.

Summary: Mrs X complained the Council failed to correctly assess her income or properly consider her financial circumstances when it cancelled her application to its housing register. We did not find fault in the Council’s decision making process.

Miss X complained the Council failed to meet her child’s special educational needs and to issue her final Education, Health and Care Plan. Miss X also complained the Council failed to provide her with an advocate and it failed to conduct a carer’s assessment for her. Miss X said this affected her and her child’s mental health, and she suffered financial loss.

Summary: We will not investigate this complaint about the Council employing enforcement agents to collect unpaid council tax debts. There is insufficient evidence of fault which would warrant an investigation.

Summary: Ms X complained that the Council failed to properly consider her request to join the housing register. She says it decided she could afford to house herself based on out-of-date information about her income. We found no fault in the way the Council considered Ms X’s request to join the housing register. But it failed to give her an opportunity to appeal its decision and failed to act on its duty to make enquiries and decide what, if any, homelessness duty it owed her. In recognition of the injustice caused, the Council has agreed to apologise to Ms X, make a payment to her and contact

Summary: We will not investigate this complaint about the Council’s decision to paint double yellow lines outside the complainant’s house. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council not consulting with a school as asked by Mrs X. She had exercised her right to appeal to the Special Educational Needs and Disability Tribunal and the matter of which school might best meet her child’s needs is closely linked with that.

Summary: We will not investigate this complaint about the way the Council assessed the complainant’s income for the purpose of determining eligibility for the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We ended the investigation of Mrs X’s complaints about a council-run care home because they are late. And complaints about a GP and about access to records are not for the Local Government and Social Care Ombudsman. Mrs X needs to raise these matters with the Information Commissioner and the Parliamentary and Health Service Ombudsman.

Summary: Miss X complained the Council failed to properly consider her application to join the housing register. She says the Council considered her student loan and bursary when deciding her income. We did not found fault in the Council’s decision-making process.

Summary: We will not investigate this complaint about the Council’s refusal of Mr X’s application to join its housing register. There is not enough evidence of fault in how the Council assessed Mr X’s application to justify an investigation. We cannot question a decision taken without fault.

Summary: Miss X complained the Council has not done enough to help her secure suitable accommodation since accepting her onto its housing register. We do not find fault with the action the Council has taken.

Summary: We will not investigate this complaint about the Council’s decision on a homeless application. It was reasonable for Mr X to ask for a statutory review of the decision and appeal to the County Court if this was unsuccessful.

Summary: We will not investigate Mrs B’s complaint about the Council not sweeping the footpaths on her road. This is because Mrs B has not suffered a serious or significant injustice which would justify an investigation by the Ombudsman.

Summary: Miss X complained the Council delayed issuing an Education, Health and Care Plan for her child and then failed to provide the specialist provision in her Plan. Miss X says this affected her and her child’s mental health, and she suffered financial loss as she had to obtain professional reports. Miss X also complained about the Council’s communication with her. There were faults by the Council with its complaint handling and its poor communication with Miss X. But the Council’s faults caused no significant injustice to Miss X.

Summary: We will not investigate this complaint about property damage. This is because t

Summary: We will not investigate Mr X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate Ms X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.