LGO Individual Decisions

Summary: We will not investigate Miss X’s complaint about the Council’s decision she needs to pay for a replacement refuse bin after hers was stolen. This is because the matter has not caused Miss X a significant personal injustice which is serious enough to warrant an investigation.

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to issue her child’s Education, Health and Care Plan within statutory timescales. Her complaint is late and there are no good reasons to consider it now.

Summary: We will not investigate Miss X’s complaint about the Council’s decision not to provide care and support to her mother in a nursing home and about the Council’s decision her mother had mental capacity to make decisions about her care and support. This is because the likely fault has not caused any injustice. In addition, there is insufficient evidence of fault.

Summary: Ms X complains the Council failed to provide safe and suitable care for her grandfather Mr Y while he was in a care home causing distress. We have found fault by the Council because it failed to provide clarity to its safeguarding enquiry conclusions in Mr Y’s case. We have recommended a suitable remedy for the injustice caused in this case so have completed our investigation.

Summary: We have upheld this complaint because the Council delayed considering a request for a reassessment of a child’s Special Educational Needs. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.

Summary: We will not investigate Ms X’s complaint about the Council’s failure to complete the Education, Health and Care needs assessment within required timescales, and matters related to the assessment process. There is insufficient evidence of fault by the Council to justify investigating.

Summary: We will not investigate this complaint about the content of the complainant’s daughter’s Education Health and Care Plan and her educational placement. This is because the complainant had the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) about these matters and it would have been reasonable for her to do so.

Summary: We will not investigate Mr X’s claim for damages to his car. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to go to court.

Summary: We will not investigate this complaint about the Council’s decision to exclude Mr X from a leisure facility. There is not enough evidence the Council’s actions have caused Mr X a significant injustice that would warrant carrying out an investigation.

Summary: We will not investigate Mrs X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the matter is subject to ongoing court proceedings.

Summary: We will not investigate Miss X’s complaint about the Council not providing a timescale for pruning work to a tree near her house, not sticking to its original timescale, and losing her initial complaint.

Summary: We cannot investigate Ms X’s complaint about the Council’s refusal of her application for planning permission. This is because Ms X has appealed against the decision to the Planning Inspectorate. We will not investigate Ms X’s complaint about the actions of the Council’s building control team and its planning enforcement investigation because there is not enough evidence of fault.

Summary: Mrs X complained the Council had destroyed her bin whilst she was staying at her parent’s address. We find the Council was at fault for failing to notify Mrs X before destroying the bin. This caused distress to Mrs X and her parents are without a bin. To address this injustice caused by fault we recommend the Council apologise, arrange for Mrs X’s parents to have a free bin and review its processes.

Summary: We will not investigate this complaint about the education provided to the complainant’s children. The complaint is late and there are no grounds for us to now consider it.

Summary: We will not investigate this complaint that the Council has not provided the complainant with permanent social housing. This is because there is insufficient evidence of fault by the Council and we could not achieve the outcome the complainant would like.

Summary: We will not investigate this complaint about failures in communication for an adult’s social care and funding. The Council has completed a thorough investigation and reached sound conclusions. It is unlikely the Ombudsman could add to that or reach a different outcome. The Council has apologised to the complainant for confusion and distress caused by its failures in communication, and spoken with relevant staff to prevent future problems.

Summary: We will not investigate this complaint about the Council’s bin collection service. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.

Summary: We will not investigate this complaint about planning enforcement as he has a remedy through the courts.

Summary: We will not investigate this complaint about the Council’s introduction of traffic restrictions and enforcement cameras on the street where Miss X lives. There is insufficient evidence of fault which would warrant an investigation.

Summary: Mrs X complained the Council failed to provide a suitable education or follow proper process to review her son’s Education Health and Care (EHC) Plan after they moved to the Council’s area in late 2021. The Council’s failure to follow proper process and the delay in reviewing and amending Y’s EHC plan is fault. As is the failure to provide alternative provision between September and November 2022. This fault has caused Mrs X and Y an injustice.

Summary: We will not investigate Miss X’s complaint about the Council’s handling of a planning enforcement issue regarding her property. This is because there is not enough evidence of fault by the Council. We will not investigate Miss X’s complaint about the Council’s response to her solicitor’s local land searches because it would be reasonable for her to take the matter to court.

Summary: We will not investigate this complaint about care provided to the late Mrs B or way the Care Provider treated some of her family members. This is because further investigation could not add to the responses already received or make a different finding of the kind Mr C wants. We could not now provide Mrs B with a remedy for any injustice caused by fault which might be uncovered during an investigation as she has passed away.

Summary: We will not investigate this complaint about missed recycling collections because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about council tax arrears because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s alleged failure to take action regarding grave sites which do not comply with the Council’s guidelines. This is because an investigation would be unlikely to find fault with the Council’s actions and the personal injustice to Mr X is minimal.