LGO Individual Decisions

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her neighbour’s planning application. This is because there is not enough evidence of fault affecting its decision.

Mr X complains about the Council’s consideration of their covenant powers in relation to his land. We will not investigate this complaint because the matter is out of time and there is a private remedy.

Summary: There was poor record-keeping by the Care Provider acting for the Council. The Council will apologise for the avoidable uncertainty.

Summary: Mr B complains that the Council failed to take appropriate action in respect of breaches of planning control relating to a nearby mobile home site. The Ombudsman has found no fault in the way the Council has decided to take no further action, so we cannot question the merits of that decision.

Summary: We will not investigate Mr X’s complaint about the Council giving him incorrect information about the adopted status of a road in 2017, which he says influenced his decision to buy his house and the price he paid. Mr X’s complaint amounts to a claim of negligence by the Council causing him financial loss, which are legal matters only a court can decide. It is reasonable for Mr X to pursue the matter in court, which is the body best placed to make findings on legal issues. We also cannot achieve the outcomes Mr X seeks.

Summary: Ms X complained on the late Mrs Y’s behalf, that the Council did not deal properly with a safeguarding concern. It did not provide an advocate to support her and did not inform family what was happening. Ms X says it was traumatic to see the unfinished safeguarding enquiry referred to on Mrs Y’s death certificate. We found the Council was at fault in the way it dealt with the safeguarding concern. The Council has already apologised and made a £250 charitable donation in Mrs Y’s name, to remedy the injustice to the family. The Council has also agreed to complete the actions we recommen

Summary: We will not investigate this complaint about highway maintenance in his area. There is insufficient evidence of fault which would warrant an investigation. It is reasonable for him to submit a claim for any personal injury which he sustains as a result of negligence by the Council.

this complaint about the Council’s search advice about the status of a road outside Ms X’s property in 2007. This was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.

Summary: We will not investigate this complaint about data protection issues related to a planning application. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as there is another body better placed to deal with the complaint.