LGO Individual Decisions

Summary: We found fault with the falls care provided to Mr X when he was resident in a care home. We also found fault with the safeguarding enquiries carried out by the local safeguarding authority. The organisations involved will apologise to Mr X’s daughter, Ms Y, and explain what action they will take to prevent similar problems occurring for other service users. They will also pay Ms Y a financial remedy in recognition of the distress these events caused her.

Summary: Mrs X complained about the way the Council handled reviews of her child’s education, health and care plan. Mrs X said this caused unnecessary distress and frustration. We find some fault with the Council. Part of this fault caused Mrs X injustice. The Council has agreed to apologise to Mrs X.

Summary: We will not investigate this complaint about the Council’s handling of a conduct complaint about a councillor as this does not cause the complainant a level of injustice that would justify our further involvement. The complaint about data protection is best dealt with by the Information Commissioner’s Office. We also cannot achieve the outcome the complainant seeks.

Summary: The Council acknowledged delay in allocating Mr Y a named social worker. It also failed to correctly fund Mr Y’s residential respite stay and during the period of the 12-week disregard.

Summary: We cannot investigate this complaint about the Council’s decision to not consider the complainant’s application for two ‘looked after’ children to be placed in her care. This is because the issues raised cannot be separated from ongoing court proceedings.

Summary: We will not investigate this complaint about the Council’s refusal to agree to the complainant’s request to for the removal of a wall at his home. This is because there is no evidence of fault on the Council’s part.

Summary: We will not investigate this complaint about a social worker being inadequately trained. We cannot achieve the outcome the complainant seeks, and Social Work England is best placed to consider the matter.

Summary: We will not investigate this complaint about the Council’s decision to decline Miss X’s request for a change in her child Y’s home to school transport arrangements. This is because an investigation would be unlikely to find fault with the Council’s actions.

Summary: We will not investigate this complaint about the Council’s decisions not to act against reports of breaches of planning control and noise nuisance. The Council has explained the reasons it will not take action and there is not enough evidence of fault affecting these decisions.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant can appeal to the Planning Inspector. We cannot investigate issues relating to the Council’s role as a social landlord. The complainant has not suffered significant injustice in relation to the concerns he raised about his Right to Buy application.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

Summary: We will not investigate this complaint about how the Council’s children’s services dealt with matters relating to the care of the complainants’ children. This is because there is no evidence of fault with the Council’s decision not to progress the complaint until after legal proceedings have concluded.

Summary: We will not investigate Mr X’s complaint about a Council owned vehicle being parked on the road where he lives. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to merit an investigation.

Summary: We will not investigate this complaint about the Council’s handling of reports of neighbour anti-social behaviour (ASB). This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

Summary: We cannot investigate this complaint about the Council’s pre-application planning advice or its decision to refuse planning permission. This is because the complainant has appealed to the Planning Inspector.

Summary: We will not investigate this complaint about the Council’s refusal to give its Scrutiny Committee the option of referring a matter to the full Council. We are unlikely to find fault in the Council’s actions.

Summary: We will not investigate Mr X’s complaint about the Council deciding it does not have planning or other powers to require a nearby resident to amend their new vehicle and pedestrian accesses which open on to Mr X’s street. There is not enough evidence of fault in the Council’s decision‑making process to warrant an investigation.

Summary: There was no fault in the way the Council investigated

Summary: We will not investigate this complaint about the Council’s refusal to backdate and increase Ms X’s discretionary housing payment benefit. This is because it is unlikely we would find fault with the Council’s actions.

Summary: We will not investigate Mr X’s complaint about the standard of works completed during a wet room installation. This is because an investigation would not lead to a different outcome as the Council has already completed the necessary remedial works and offered an appropriate remedy.

Summary: We will not investigate this complaint about a breach of data protection. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to raise his concerns with the Information Commissioner’s Office.

Summary: We will not investigate Ms X’s complaint about the Council’s delay in delivering her new refuse bins. This is because an investigation by this office could not add to the response already provided via the Council’s previous investigation and the injustice caused is not serious enough to merit an investigation.

Summary: We will not investigate Mrs X’s complaint about how the Council responded to and investigated complaints from nearby residents about her allegedly excessively feeding wild birds, and it not giving her the residents’ names. There is not enough evidence of fault by the Council, or significant injustice caused to Mrs X by the Council, to warrant investigation. It is reasonable for Mrs X to formally request the identities of the complainants from the Council and refer that matter to the Information Commissioner’s Office if dissatisfied with its response.

Summary: We will not investigate this complaint about Council officers’ actions relating to contact with Miss X’s family members. This is because we have already decided most of this complaint. And the new complaint matters were decided by a court so we have no discretion.

Summary: We will not investigate this complaint about spills during waste collections. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice. In addition, we cannot achieve the outcome the complainant would like.