LGO Individual Decisions

Summary: Ms C complained about the Council’s handling of her family’s housing situation since Spring 2024 when it found their accommodation impacted the health and wellbeing of the family. We found no fault by the Council in how it considered and applied its allocation scheme. It offered a symbolic payment to Ms C as part of its complaints process for its inability to attend a meeting and an omission in its complaint’s response. This was an appropriate remedy to acknowledge the inconvenience this cause her.

Summary: We cannot investigate part of Miss X’s complaint about the Council’s contractor crossing her property because it relates to the Council’s function as a social housing landlord and the law says we cannot investigate. We will not investigate Miss X’s complaint about anti-social behaviour generated by the site because the Council has not had the opportunity to consider the complaint.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

Summary: The Council was not at fault for how it handled Ms X’s debt from a Penalty Charge Notice.

Summary: We will not investigate this complaint that the Council failed to inform the complainants about changes to the Right to Buy discounts. It is reasonable to expect the complainants to use the alternative court remedy.

Summary: We upheld Ms X’s complaint about the Council’s process for applications for Discretionary Housing Payments. This is because the Council accepted its error and has agreed to resolve the complaint early by providing a remedy for Ms X’s injustice and improving its service for others.

Summary: We cannot investigate Ms Z’s complaint about legal proceedings involving the Council. This is because the law does not allow us to investigate complaints about court action and what happened in court.

Summary: We will not investigate Mr Y’s complaint about the Council’s handling of his local welfare fund applications. There is not enough evidence of fault to justify investigation.

Summary: We will not investigate Miss X’s complaint about housing register eligibility. There is insufficient evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s family. This is because an investigation would be unlikely to add anything worthwhile to the Council’s response or lead to a different outcome.

Summary: Mrs X complained the Council delayed issuing her child, Y’s Education, Health and Care (EHC) Plan following an annual review (AR) in July 2024, ahead of Y’s transfer year in 2025. The Council was at fault. It delayed issuing Y’s EHC Plan by four months following the July AR. The Council agreed to apologise and make a payment to Mrs X and Y to recognise the distress and uncertainty the delay caused.

Summary: We will not investigate Mrs X’s complaint about the Council’s response to allegations made against her landlord. There is insufficient evidence of fault to justify investigation.

Summary: We will not investigate Ms X’s complaint that the Council failed to meet is Equality Act duties in its assessment of her housing application and delayed accepting her need for an additional bedroom. There is not enough evidence of fault to warrant an investigation.

Summary: The Council was at fault. It failed to inform Mr X it would not proceed with his Council Tax disability band reduction application if he failed to provide information it requested. Although this did not cause Mr X an injustice the Council agreed to make service improvements to prevent this happening again to other applicants. There was no fault in how it handled Mr X’s Blue Badge application.

Summary: We will not investigate this complaint about noise nuisance because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate Miss X’s complaint about an Education Health and Care Plan review delay, communication issues and delays in replying to her complaint. We are unlikely to be able to significantly add to the Council’s reply to her complaint.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate Mr X’s complaint about decisions by a child protection conference and its complaints’ outcome. We are unlikely to reach a significantly different outcome.

Summary: We will not investigate this complaint about charging for adult social care. The Council has increased the personal budget and will backdate any overpayment. The Council has given a detailed response about requests for disability related expenditure and will consider this further if it receives supporting evidence. We are satisfied with the Council’s actions in response to the complaint and it is unlikely we would add anything further.

Summary: We will not investigate Mr X’s complaint about the Council failing to give him correct information, and the subsequent rejection of his application for the Right to Buy scheme. This is because it is reasonable to expect Mr X to take court action.

Summary: Mr X complained that after moving into the Council’s area, it failed to provide his child, Y, with suitable education or alternative provision. We have ended our investigation because the Council has already provided an appropriate remedy.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application and the suitability of temporary accommodation. There is insufficient evidence of fault which would warrant an investigation. The complainant has already requested a review of suitability of her current accommodation.

Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because the Council’s actions have not caused Mr X significant enough injustice to warrant an investigation.

Summary: Mr X complained about the Council’s response to his reports of excessive noise and a planning breach relating to premises close to his home. We have not found fault by the Council.

Summary: Mr X complained Council building control inspectors failed to carry out enough inspections of extensions, failed to follow up on issues identified, failed to keep satisfactory records and failed to complete a final inspection. There is no fault by the Council.