LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s consultation into changes to its school admission arrangements. This is because there is not enough evidence of fault by the Council.

Summary: Miss X complained about the financial assessment the Council completed. She said it did not include all her disability related expenditure, and her assessed weekly contribution is unaffordable. As a result, Miss X had to go without essentials for her disability. There was no fault in the Council’s decision-making.

Summary: We will not investigate this complaint about whistleblowing. It is appropriate for the complainant to escalate any concerns to the relevant prescribed body.

Summary: We will not investigate this complaint about the suitability of temporary accommodation offered by the Council in an out of area location. It was reasonable for Ms X to appeal against the decision to the court following the statutory review of suitability. We will not investigate her complaint about the Council’s assessment of her housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s consultation into changes to its school admission arrangements. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s consultation into changes to its school admission arrangements. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s consultation into changes to its school admission arrangements. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s consultation into changes to its school admission arrangements. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about the Council refusing his application for council tax reduction. This is because Mr X could reasonably have used his right to appeal to the Valuation Tribunal.

Summary: We will not investigate this complaint about trading standards because any injustice is not significant enough to justify our involvement and we cannot achieve the outcome Mr Y is seeking.

Summary: We will not investigate this complaint about a safeguarding concern. This is because there is insufficient evidence of fault causing the complainant a significant injustice.

Summary: We will not exercise discretion to investigate this complaint about noise from a Council vehicle wash. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Summary: We will not investigate Miss X’s complaint about the Council’s decision that she cannot join its housing register and how it handled a request for a review of its decision. There is insufficient evidence of fault in how the Council made its decision to warrant an investigation. Additionally, there is not enough evidence any delays by the Council in completing a review caused a significant injustice to Miss X.

Summary: Ms X complains the Council delayed providing education to her child after she could no longer home educate Child Y. This meant Child Y was without suitable education. The Ombudsman finds fault with the Council for delaying providing education, however the Council has already remedied the injustice.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate Mr X’s complaint about being issued a Fixed Penalty Notice for flytipping. This is because Mr X could have raised a defence against the issuing of the notice in court.

Summary: We will not investigate Mr X’s complaint the Council did not consider his concerns about his Local Healthwatch. It is not good use of public money to investigate complaints about complaint procedures, where we are unable to deal with the substantive issue.

Summary: We will not investigate this complaint about the Council sharing information about Ms X. The Council has apologised for its adult services not having contacted Ms X to discuss allegations received from its library services. There is insufficient evidence of other fault by the Council, and its apology is sufficient.

Summary: Ms X complains the Council has failed to deliver the provision set out in her child, Y’s, EHCP and has failed to make alternative educational provision. We have concluded our investigation having not made a finding of fault. The evidence demonstrates the Council made offers of suitable alternative provision whilst it searched for a permanent placement for Y. Offers proposed by the Council were available and accessible to Y.

Summary: We will not investigate this complaint about an alledged failure by the Council to take action in respect of boundary changes to a piece of public land leased by the Council, or issues relating to breaches of planning law. This is because the matter about boundaries is a historical issue dating back to 1992 and therefore outside the scope of complaints we investigate. There is insufficient evidence of fault by the Council with respect to it not taking enforcement action at present for the reason there are active planning applications which concern the alledged planning breaches.

Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s children’s case. The matter is currently being considered as part of private court proceedings.

Summary: We will not investigate this complaint about the Council’s decision not to issue a blue badge. There is not enough evidence of fault to justify our involvement. Miss X can ask the Council for a review of its most recent decision if she disagrees with its outcome.

Summary: We will not investigate this complaint about the actions of a Child Protection Conference Chair. This is because there is insufficient evidence of fault causing injustice, and investigation would not achieve the outcome the complainant wants.

Summary: We will not investigate this complaint about the Council’s consultation process for the introduction of a selective licensing scheme for the private rented sector in its area. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.