LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s actions in placing the complainant’s children with her mother. The complaint is late and there are no grounds to consider it now.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s direct payments. This is because there is insufficient evidence of fault to justify an investigation.

Summary: Mrs B complained the Council put her family in danger by failing to make a neighbouring property safe. She said the Council failed to deal with her complaints about pest infestation and nuisance and caused both her and her family distress, anxiety, and frustration. The Council was not at fault for its actions when making the property safe. However, the Council was at fault for failing to communicate effectively or deal with Mrs B’s concerns about pest infestation. The Council has agreed to remedy the injustice caused.

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge because it is unlikely we would find fault by the Council.

Summary: We will not investigate this complaint about financial loss incurred by the complainant after his driveway was damaged by a tree. This is because it is reasonable for the complainant to take his claim to court.

Summary: We will not investigate this complaint about council tax liability. This is because the Valuation Office Agency and the Valuation Tribunal are better placed to deal with the complaint.

Summary: We will not investigate this complaint that the Council has failed to safeguard the complainant’s son. The complaint is late and there are no grounds to consider it now.

Summary: Mr B complained the Council failed to make reasonable adjustments to enable him to access its services. We find the Council was at fault for failing to make reasonable adjustments. The Council has agreed to our recommendations to address the injustice caused by fault.

Summary: We will not investigate this complaint about the Council breaching a court order and failing to check if a tenant in a property he owns can care properly for her children. Mr X has a right to go to court it would be reasonable to use to deal with any loss of rental income, and he is not a suitable representative for the children.

Summary: Mr X complains the Council failed to consider the impact on him and other nearby residents in allowing a dwelling house to change use to a House in Multiple Occupation. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

this complaint about the Council’s refusal to alter a road junction. There is insufficient evidence of fault which would warrant an investigation.

Mr X complains about the Council’s decision to grant planning permission to a neighbour. We will not investigate this complaint because there is no evidence of fault by the Council.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council’s failure to consider reasonable adjustments under the Equality Act. Only the courts can decide if the adjustments a Council has considered are sufficient to meet the legal requirements.

Summary: We will not investigate this complaint that the Council should adopt a green space within the residential development where the complainant lives. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault by the Council in relation to the green space, and the delay in responding to the associated correspondence/complaint has not caused the complainant a significant injustice.

Summary: Mrs B says the Council wrongly refused to allow her to bid on bungalows when her family needs one on medical grounds, delayed arranging occupational therapy assessment and failed to properly consider her circumstances. The Council failed to carry out some of the assessments properly and delayed completing an occupational therapy assessment in 2021. An apology and payment to Mrs B is satisfactory remedy.

Summary: We will not investigate this complaint about recovery action by the Council for unpaid business rates. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s handling of planning-related issues in the complainant’s local area. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.

Summary: Ms M complained about disabled children’s access to the the

Summary: We cannot investigate Miss X’s complaint about the Council’s education welfare action because the Court has considered the case. We also cannot investigate a school’s action.

Summary: We will not investigate this complaint about the care arranged by the Council for Mrs Z. She sadly died in 2019 so we cannot seek to remedy any injustice she might have suffered. Moreover, any injustice suffered by her daughter, Mrs X is not significant enough to warrant an investigation so long after what happened.